Pyramid Global Hospitality
About Pyramid Global Hospitality
Welcome to Pyramid Global Hospitality, where people come first. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer comprehensive benefits, ongoing training, and opportunities across more than 230 properties worldwide.
Location THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio, located in Miami, Florida. The hotel offers 245 guest rooms and 15,432 sq ft of meeting space. We provide diverse positions across guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
Overview The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk, ensuring consistent quality customer service. The Front Desk Supervisor will:
Communicate effectively to provide clear direction to staff.
Monitor lobby traffic and adjust staffing as needed.
Greet guests with a friendly and sincere welcome.
Complete the registration process accurately using the computer system, confirming number of guests and room rate.
Promote the Pyramid Hotel Group marketing program and select rooms based on guest needs.
Confirm room number and rate non-verbally and maintain room and rate accuracy.
Maintain standing and mobility in the front office area and handle all payments and vouchers.
Convert foreign currency at current posted rates and balance an assigned house bank.
Post charges to guest rooms and house accounts; input and retrieve messages; answer phones promptly.
Provide calm leadership during emergencies and resolve guest issues through thorough follow-up and effective solutions.
Make decisions based on experience and adjust procedures as needed; authorize revenue allowances after evaluating alternatives.
Participate in other duties as required to support front office operations.
Qualifications
Education: High school diploma or equivalent required; some college preferred.
Experience: No prior experience required; two years of front desk and supervisory experience preferred.
Skills: Basic mathematical skills; ability to input data in a moderately complex computer system; effective verbal and written communication; ability to stand and move frequently at the front desk.
Other: Applicants with additional language skills preferred. Grooming: neat, clean appearance.
Employment type
Full-time
Seniority level
Mid-Senior level
Note: The hotel operates seven days a week and twenty-four hours per day. Shifts may be adjusted to meet business needs.
Referrals increase your chances of interviewing at Pyramid Global Hospitality.
Get notified about new Front Desk Supervisor jobs in Coral Gables, FL.
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Location THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio, located in Miami, Florida. The hotel offers 245 guest rooms and 15,432 sq ft of meeting space. We provide diverse positions across guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.
Overview The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk, ensuring consistent quality customer service. The Front Desk Supervisor will:
Communicate effectively to provide clear direction to staff.
Monitor lobby traffic and adjust staffing as needed.
Greet guests with a friendly and sincere welcome.
Complete the registration process accurately using the computer system, confirming number of guests and room rate.
Promote the Pyramid Hotel Group marketing program and select rooms based on guest needs.
Confirm room number and rate non-verbally and maintain room and rate accuracy.
Maintain standing and mobility in the front office area and handle all payments and vouchers.
Convert foreign currency at current posted rates and balance an assigned house bank.
Post charges to guest rooms and house accounts; input and retrieve messages; answer phones promptly.
Provide calm leadership during emergencies and resolve guest issues through thorough follow-up and effective solutions.
Make decisions based on experience and adjust procedures as needed; authorize revenue allowances after evaluating alternatives.
Participate in other duties as required to support front office operations.
Qualifications
Education: High school diploma or equivalent required; some college preferred.
Experience: No prior experience required; two years of front desk and supervisory experience preferred.
Skills: Basic mathematical skills; ability to input data in a moderately complex computer system; effective verbal and written communication; ability to stand and move frequently at the front desk.
Other: Applicants with additional language skills preferred. Grooming: neat, clean appearance.
Employment type
Full-time
Seniority level
Mid-Senior level
Note: The hotel operates seven days a week and twenty-four hours per day. Shifts may be adjusted to meet business needs.
Referrals increase your chances of interviewing at Pyramid Global Hospitality.
Get notified about new Front Desk Supervisor jobs in Coral Gables, FL.
#J-18808-Ljbffr