State of Florida
Overview
Requisition No: 863293
Agency: Department of Health
Working Title: Senior Human Services Prog Analyst - 64081911
Pay Plan: Career Service
Position Number: 64081911
Salary: $1,680.00 Biweekly
Posting Closing Date: 10/24/2025
Florida Department of Health in Orange County, Sunshine Care Center - ADAP
Internal Agency Opportunity – The only applicants accepted are Department of Health employees; (includes OPS, Career Service, SES or SMS employees). Applicants outside the department will not be accepted.
Class Title: Senior Human Services Program Specialist
Program: Sunshine Care Center - ADAP
Location: 832 West Central Boulevard, Orlando, FL 32805
Note: This advertisement may be used to fill future vacancies as they become available.
Minimum Qualifications
Current Florida Department of Health employee.
Verifiable data entry experience utilizing an electronic medical record.
Verifiable professional customer service experience.
Verifiable experience interviewing/counseling clients.
Incumbent has never been debarred, suspended, or excluded from any federal assistance programs.
Emergency Duty
Job Duties and Responsibilities This position works with a high volume of clients for patient care services within the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP) Unit of the Sunshine Care Center (SCC). Responsibilities include interviewing clients, analyzing and determining the eligibility of clients for the ADAP Direct Dispense or the ADAP Premium Plus programs. All services will be documented in data management systems as required by DOH-Orange, state program office, and RWHAP Part B ADAP Services (e.g., Health Management System HMS, ADAP Provide Enterprise PE, RWHAP Part B Portal). The position collaborates with Case Management Team, Peer Navigator Team, TOPWA Team, Nursing Team, and Medical Providers on a Patient-Centered Care Team Model to support clients’ medical care.
ADAP Eligibility Responsibilities
Determine ADAP Eligibility
Maintain and manage the RWHAP Part B portal to ensure up-to-date documentation
Maintain caseload of at least 250 clients
Interview clients, review records, and confer with medical providers and case managers to evaluate clients’ adherence
Counsel clients individually to assist in overcoming deficiencies regarding transitioning to ACA health insurance coverage; handling co-payments and deductibles as well as adjusting to life and making changes
Educate clients on Medicare Parts C and D and their co-payments and deductibles
Complete ADAP enrollment or re-enrollment
Collect insurance and supporting documentation per program requirements
Document progress notes in databases per program requirements
Collaborate with case managers, physicians, and pharmacies to ensure program requirements are met
Communicate with health insurance companies regarding client’s copay, deductible and medication coverage
This position will ensure that statewide target rates for medication pickup, labs, and eligibility enrollment are met by:
Contacting clients regarding Medication pickup for Direct Dispense and retail clients
Contacting clients regarding expiring or expired ADAP eligibility
Updating Clients lab in the Provide database every six months
Analyzing data to measure the effectiveness of programs
Performs other related duties as assigned.
Knowledge, Skills and Abilities
Basic computer skills
Able to read laboratory reports and prescriptions; familiar with medical terminology
Professional communication skills to communicate with providers and the public
Knowledge of all available funding sources for HIV medication
Knowledge of insurance terminology
Ability to analyze documentation and document accordingly
Communicate with Case Managers, Medical, Pharmaceutical and BRHPC
Ensure RWHAP is the Payor of last resort
Knowledge of community resources/agencies
Ability to identify a need on a client and coordinate services
Mission, Vision, and Values Mission:
To protect, promote and improve the health of all people in Florida through integrated state, county and community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
Innovation, Collaboration, Accountability, Responsiveness, Excellence
Where You Will Work Program:
Sunshine Care Center - ADAP
Location:
6101 Lake Nona? Drive, Orlando, FL 32809
Benefits of Working for the State of Florida State of Florida offers a comprehensive total compensation package including:
Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance options (health, life, dental, vision, etc.)
Retirement plan options with employer contributions
(For more information, visit www.myfrs.com and www.mybenefits.myflorida.com)
Additional Information Your responses to qualifying questions must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Social Security Number (SSN) will be provided for background check. Drug test may be required for safety-sensitive positions.
Other mandatory notices include Equal Opportunity Employer statements, Veterans’ Preference information, and ADA accommodations. See the official vacancy announcement for details.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
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Agency: Department of Health
Working Title: Senior Human Services Prog Analyst - 64081911
Pay Plan: Career Service
Position Number: 64081911
Salary: $1,680.00 Biweekly
Posting Closing Date: 10/24/2025
Florida Department of Health in Orange County, Sunshine Care Center - ADAP
Internal Agency Opportunity – The only applicants accepted are Department of Health employees; (includes OPS, Career Service, SES or SMS employees). Applicants outside the department will not be accepted.
Class Title: Senior Human Services Program Specialist
Program: Sunshine Care Center - ADAP
Location: 832 West Central Boulevard, Orlando, FL 32805
Note: This advertisement may be used to fill future vacancies as they become available.
Minimum Qualifications
Current Florida Department of Health employee.
Verifiable data entry experience utilizing an electronic medical record.
Verifiable professional customer service experience.
Verifiable experience interviewing/counseling clients.
Incumbent has never been debarred, suspended, or excluded from any federal assistance programs.
Emergency Duty
Job Duties and Responsibilities This position works with a high volume of clients for patient care services within the Ryan White HIV/AIDS Program (RWHAP) AIDS Drug Assistance Program (ADAP) Unit of the Sunshine Care Center (SCC). Responsibilities include interviewing clients, analyzing and determining the eligibility of clients for the ADAP Direct Dispense or the ADAP Premium Plus programs. All services will be documented in data management systems as required by DOH-Orange, state program office, and RWHAP Part B ADAP Services (e.g., Health Management System HMS, ADAP Provide Enterprise PE, RWHAP Part B Portal). The position collaborates with Case Management Team, Peer Navigator Team, TOPWA Team, Nursing Team, and Medical Providers on a Patient-Centered Care Team Model to support clients’ medical care.
ADAP Eligibility Responsibilities
Determine ADAP Eligibility
Maintain and manage the RWHAP Part B portal to ensure up-to-date documentation
Maintain caseload of at least 250 clients
Interview clients, review records, and confer with medical providers and case managers to evaluate clients’ adherence
Counsel clients individually to assist in overcoming deficiencies regarding transitioning to ACA health insurance coverage; handling co-payments and deductibles as well as adjusting to life and making changes
Educate clients on Medicare Parts C and D and their co-payments and deductibles
Complete ADAP enrollment or re-enrollment
Collect insurance and supporting documentation per program requirements
Document progress notes in databases per program requirements
Collaborate with case managers, physicians, and pharmacies to ensure program requirements are met
Communicate with health insurance companies regarding client’s copay, deductible and medication coverage
This position will ensure that statewide target rates for medication pickup, labs, and eligibility enrollment are met by:
Contacting clients regarding Medication pickup for Direct Dispense and retail clients
Contacting clients regarding expiring or expired ADAP eligibility
Updating Clients lab in the Provide database every six months
Analyzing data to measure the effectiveness of programs
Performs other related duties as assigned.
Knowledge, Skills and Abilities
Basic computer skills
Able to read laboratory reports and prescriptions; familiar with medical terminology
Professional communication skills to communicate with providers and the public
Knowledge of all available funding sources for HIV medication
Knowledge of insurance terminology
Ability to analyze documentation and document accordingly
Communicate with Case Managers, Medical, Pharmaceutical and BRHPC
Ensure RWHAP is the Payor of last resort
Knowledge of community resources/agencies
Ability to identify a need on a client and coordinate services
Mission, Vision, and Values Mission:
To protect, promote and improve the health of all people in Florida through integrated state, county and community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
Innovation, Collaboration, Accountability, Responsiveness, Excellence
Where You Will Work Program:
Sunshine Care Center - ADAP
Location:
6101 Lake Nona? Drive, Orlando, FL 32809
Benefits of Working for the State of Florida State of Florida offers a comprehensive total compensation package including:
Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance options (health, life, dental, vision, etc.)
Retirement plan options with employer contributions
(For more information, visit www.myfrs.com and www.mybenefits.myflorida.com)
Additional Information Your responses to qualifying questions must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Social Security Number (SSN) will be provided for background check. Drug test may be required for safety-sensitive positions.
Other mandatory notices include Equal Opportunity Employer statements, Veterans’ Preference information, and ADA accommodations. See the official vacancy announcement for details.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
#J-18808-Ljbffr