Take2 Consulting, LLC
End User Computing Windows Engineer
Take2 Consulting, LLC, Atlanta, Georgia, United States, 30383
Onsite in Atlanta, GA
Job Summary The End User Computing Windows Engineer is responsible for provides technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.
Key Responsibilities
Technical Support & Troubleshooting : Provide assistance to end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.
Windows Operating System Management : Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
Device Management & Security : Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
Application Management : Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
Endpoint Management Tools : Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
User Education & Training : Provide training and guidance to end-users on technology best practices and new features, as well as assist with basic IT tasks.
Documentation & Knowledge Management : Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base.
Process Improvement & Automation : Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks
Collaboration : Work closely with cross-functional teams to ensure seamless integration and operation of Intune solutions and effectively communicate complex information.
Documentation : Create and maintain technical documentation and develop custom reports in SCCM and Intune including configurations, processes, and procedures.
Skills and Qualifications
Strong knowledge of Windows operating systems (Windows 10, 11, Server).
Experience with endpoint management tools (SCCM, Intune, JAMF).
Familiarity with application delivery methods, including app packaging and deployment.
Proficiency in troubleshooting hardware and software issues.
Experience with Windows security best practices and policies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with relevant tools and technologies, such as endpoint security solutions, device management platforms, and vulnerability scanners.
Knowledge of IT service management processes and ticketing systems.
Experience with scripting languages (e.g., PowerShell).
Ability to learn and adapt to new technologies.
Strong troubleshooting skills for device and policy issues.
Strong understanding of end user computing technologies and best practices.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and as part of a team.
Qualifications
Education:
Bachelor’s degree in information technology, Computer Science, or related field.
Experience:
Minimum of
5 years of experience
in desktop/end-user systems engineering and administration. Proficiency in Windows operating systems, scripting, and various management tools, or similar roles.
Technical Skills:
Deep knowledge of Windows operating systems (e.g., Windows 10, 11) and related technologies.
Proficiency in scripting languages like PowerShell, Ansible, Bash, and Python for automation and system management.
Expertise in using tools like Microsoft Intune, Microsoft System Center Configuration Manager (SCCM), Active Directory, and Microsoft 365.
Experience with software packaging, deployment systems, and automated workstation build methodologies.
Knowledge of Mobile Device Management (MDM) tools and infrastructure.
Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management
Scripting skills (PowerShell, Bash) for automation
Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
Proficiency in scripting and automation (PowerShell, Python)
Strong technical troubleshooting and problem-solving skills.
Strong technical knowledge across various IT domains (network, security, servers, cloud).
Proven experience supporting large-scale end-user computing in a matrixed environment.
Strong technical troubleshooting and problem-solving skills.
Soft Skills
Strong sense of ownership and accountability to secure, efficient and large-scale end-user computing in a matrixed environment.
Excellent customer service skills and the ability to build strong client relationships.
Ability to explain technical issues to non-technical users as well as technical partners.
Strong analytical skills and ability to interpret data to drive decision-making.
Excellent communication and problem-solving skills.
Expertise in ITIL framework, service management principles and best practices.
Ability to work independently and as part of a team.
Fostering a mindset of continuous improvement for self, team, and peers.
Preferred Qualifications Experience with IT ticketing systems like ServiceNow
Troubleshooting complex issues
Relevant Microsoft certifications.
ITIL v4 certification.
#J-18808-Ljbffr
Job Summary The End User Computing Windows Engineer is responsible for provides technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.
Key Responsibilities
Technical Support & Troubleshooting : Provide assistance to end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.
Windows Operating System Management : Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
Device Management & Security : Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
Application Management : Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
Endpoint Management Tools : Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
User Education & Training : Provide training and guidance to end-users on technology best practices and new features, as well as assist with basic IT tasks.
Documentation & Knowledge Management : Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base.
Process Improvement & Automation : Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks
Collaboration : Work closely with cross-functional teams to ensure seamless integration and operation of Intune solutions and effectively communicate complex information.
Documentation : Create and maintain technical documentation and develop custom reports in SCCM and Intune including configurations, processes, and procedures.
Skills and Qualifications
Strong knowledge of Windows operating systems (Windows 10, 11, Server).
Experience with endpoint management tools (SCCM, Intune, JAMF).
Familiarity with application delivery methods, including app packaging and deployment.
Proficiency in troubleshooting hardware and software issues.
Experience with Windows security best practices and policies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with relevant tools and technologies, such as endpoint security solutions, device management platforms, and vulnerability scanners.
Knowledge of IT service management processes and ticketing systems.
Experience with scripting languages (e.g., PowerShell).
Ability to learn and adapt to new technologies.
Strong troubleshooting skills for device and policy issues.
Strong understanding of end user computing technologies and best practices.
Excellent communication, collaboration, and problem-solving skills.
Ability to work independently and as part of a team.
Qualifications
Education:
Bachelor’s degree in information technology, Computer Science, or related field.
Experience:
Minimum of
5 years of experience
in desktop/end-user systems engineering and administration. Proficiency in Windows operating systems, scripting, and various management tools, or similar roles.
Technical Skills:
Deep knowledge of Windows operating systems (e.g., Windows 10, 11) and related technologies.
Proficiency in scripting languages like PowerShell, Ansible, Bash, and Python for automation and system management.
Expertise in using tools like Microsoft Intune, Microsoft System Center Configuration Manager (SCCM), Active Directory, and Microsoft 365.
Experience with software packaging, deployment systems, and automated workstation build methodologies.
Knowledge of Mobile Device Management (MDM) tools and infrastructure.
Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management
Scripting skills (PowerShell, Bash) for automation
Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
Proficiency in scripting and automation (PowerShell, Python)
Strong technical troubleshooting and problem-solving skills.
Strong technical knowledge across various IT domains (network, security, servers, cloud).
Proven experience supporting large-scale end-user computing in a matrixed environment.
Strong technical troubleshooting and problem-solving skills.
Soft Skills
Strong sense of ownership and accountability to secure, efficient and large-scale end-user computing in a matrixed environment.
Excellent customer service skills and the ability to build strong client relationships.
Ability to explain technical issues to non-technical users as well as technical partners.
Strong analytical skills and ability to interpret data to drive decision-making.
Excellent communication and problem-solving skills.
Expertise in ITIL framework, service management principles and best practices.
Ability to work independently and as part of a team.
Fostering a mindset of continuous improvement for self, team, and peers.
Preferred Qualifications Experience with IT ticketing systems like ServiceNow
Troubleshooting complex issues
Relevant Microsoft certifications.
ITIL v4 certification.
#J-18808-Ljbffr