Compunnel, Inc.
We are seeking a highly experienced End User Computing Engineer IV to support and enhance critical services within the end user computing environment.
This role involves architecture design, process automation, project support, and senior-level troubleshooting.
The ideal candidate will serve as a subject matter expert, mentor junior engineers, and ensure compliance and operational excellence across multiple teams.
Key Responsibilities
Support operational teams in resolving service requests and incidents to ensure client satisfaction. Perform root cause analysis and define corrective actions for end user computing issues. Collaborate with vendors and internal teams to resolve technical problems. Architect and implement upgrades for platforms, operating systems, and enterprise software. Conduct proof-of-concept testing and refine technical designs. Automate repetitive tasks and identify process improvement opportunities. Plan and schedule software and hardware changes. Perform routine administration tasks including OS and software updates. Provide technical support for projects and perform critical system changes after business hours. Conduct audit compliance assessments and initiate remediation actions. Author and adhere to policy, procedure, and standards documents. Transfer knowledge through documentation and training. Participate in on-call rotation for after-hours support. Manage Windows client imaging, application packaging, and scripting using PowerShell. Lead SCCM component upgrades and monthly security patch deployments. Support application and OS installation, configuration, and reporting using SCCM. Collaborate with internal teams and customers to resolve operational issues. Develop scalable solutions for clients migrating to Oracle Exastack platforms. Provide pre‑sales support including proposals, effort estimations, and client presentations. Lead delivery of Oracle Engineered Systems engagements and collaborate with Oracle teams. Required Qualifications
Bachelor’s degree in Computer Science or equivalent work experience. 8+ years of experience in End User Computing and SCCM management. 5+ years of experience with Azure/AWS and scripting tools such as PowerShell. Strong analytical and problem‑solving skills. Experience with security patch management for Windows clients and servers. Ability to manage multiple priorities and meet deadlines. Excellent verbal and written communication skills. Strategic thinking and adaptability to change. Professional demeanor and strong interpersonal skills. Preferred Qualifications
Experience with Microsoft Intune/Endpoint.
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Support operational teams in resolving service requests and incidents to ensure client satisfaction. Perform root cause analysis and define corrective actions for end user computing issues. Collaborate with vendors and internal teams to resolve technical problems. Architect and implement upgrades for platforms, operating systems, and enterprise software. Conduct proof-of-concept testing and refine technical designs. Automate repetitive tasks and identify process improvement opportunities. Plan and schedule software and hardware changes. Perform routine administration tasks including OS and software updates. Provide technical support for projects and perform critical system changes after business hours. Conduct audit compliance assessments and initiate remediation actions. Author and adhere to policy, procedure, and standards documents. Transfer knowledge through documentation and training. Participate in on-call rotation for after-hours support. Manage Windows client imaging, application packaging, and scripting using PowerShell. Lead SCCM component upgrades and monthly security patch deployments. Support application and OS installation, configuration, and reporting using SCCM. Collaborate with internal teams and customers to resolve operational issues. Develop scalable solutions for clients migrating to Oracle Exastack platforms. Provide pre‑sales support including proposals, effort estimations, and client presentations. Lead delivery of Oracle Engineered Systems engagements and collaborate with Oracle teams. Required Qualifications
Bachelor’s degree in Computer Science or equivalent work experience. 8+ years of experience in End User Computing and SCCM management. 5+ years of experience with Azure/AWS and scripting tools such as PowerShell. Strong analytical and problem‑solving skills. Experience with security patch management for Windows clients and servers. Ability to manage multiple priorities and meet deadlines. Excellent verbal and written communication skills. Strategic thinking and adaptability to change. Professional demeanor and strong interpersonal skills. Preferred Qualifications
Experience with Microsoft Intune/Endpoint.
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