Howard Community College
Student Finance Analyst - Billing and Collections
Howard Community College, Baltimore, Maryland, United States, 21276
Position Title
Student Finance Analyst - Billing and Collections
Job Details
FLSA:
Non-Exempt
Employment Type:
Full Time
Hours per Week:
37.5
Work Schedule:
M-F 8:30‑5
Grade:
10
Compensation Range:
$46,762
About the College Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009‑2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever‑changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Summary The Student Finance Analyst (Billing & Collections) supports the College’s billing and collection operations for student, vendor, and various special program receivables. The position monitors account activity, implements billing strategies, and coordinates with two external collection agencies. Serves as a liaison between the College and the Maryland Department of Budget and Management’s Central Collection Unit (CCU). This position provides analytical, administrative, and customer service support to ensure compliance with the Family Educational Rights and Privacy Act (FERPA) and Payment Card Industry Data Security Standards (PCI DSS). The employee contributes to the College’s financial integrity, operational efficiency, and student success through accurate and timely processing of all assigned responsibilities. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles (GAAP) guidelines.
Essential Role Responsibilities Student Billing and Customer Service
Provide assistance to students in person, by email, and by phone regarding registration charges, financial aid, Nelnet payment plans, and BankMobile refunds.
Monitor and respond to inquiries received through the Tuition Payment Plan, HCC Refund, and Collections mailboxes.
Assist with setting up payment plans for current and past‑due balances.
Maintain compliance with PCI DSS requirements and complete annual security training.
Ensure security and confidentiality of all accounting documents and assets in regard to Family Educational Rights and Privacy Act (FERPA) compliance.
Collections and Account Management
Monitor delinquent student, vendor, and special program accounts (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds); prepare and process referrals to external collection agencies.
Manage transfer process, and ensure accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents.
Coordinate directly with external collection agencies to ensure payments, adjustments, and disputes are processed accurately and in a timely manner.
Monitor inventory and monthly invoices.
Monitor and maintain proper restriction holds on customer accounts.
Generate collection and payment plan reports for student outreach and intervention.
Verify and process student and vendor refunds in compliance with Title IV and state regulations, including identity verification with the refund vendor.
Investigate, research and resolve discrepancies in student & vendor accounts.
Review and reconcile collection cost accounts; research and resolve discrepancies as needed.
Prepare documentation for bad debt write‑offs and year‑end analyses.
Review bankruptcy filings and discharge notifications for accuracy and compliance.
Represent the College at court hearings or related proceedings when requested by the DBM Attorney General’s Office (CCU Attorney).
Reporting, Compliance, and Administrative Support
Analyze student account activity to identify delinquency trends and recommend outreach or policy improvements.
Assist in developing and implementing billing and communication strategies that support collection efforts, enrollment, and retention goals.
Ensure all billing and collection notices are sent in accordance with state and federal regulations.
Maintain student finance and vendor billing records in Perceptive Content.
Prepare outgoing materials such as vendor billing and student invoices; update accounts receivable files for follow‑up action.
Serve as backup for the payment deregistration process, Student Appeals Committee, and other cross‑departmental financial operations.
Perform cashiering duties during periods of high activity and ensure compliance with PCI and College cash‑handling policies.
Employee must be well‑informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college‑wide perspective.
Require extensive knowledge of Financial Aid & Registration policies and procedures as well as an understanding of the transactions from those offices on the student account.
Performs other duties as assigned.
Minimum Education Required High School or equivalent
Experience Required 3 years
Preferred Experience
AA degree (accounting preferred) or a minimum of 3 years of related experience, preferably in higher education.
Knowledge of accounting principles and considerable cash handling experience.
Ability to follow directions and perform complex mathematical transactions.
Ability to take initiative to locate and resolve problems.
Ability to interact tactfully and deal courteously and effectively with others. Strong customer service skills and experience.
Ability to use computerized cashiering system as well as familiarity with Windows environment.
Ability to operate routine accounting machines such as calculator, cash register, credit card terminal and printer.
Understand PCI DSS.
Understand the FERPA and ensure confidentiality of all student documentation.
Ability to maintain strict confidentiality.
Ability to communicate effectively, both verbally and in writing.
Regular attendance is a requirement of this job.
Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.
Physical Demand Summary
Fast‑paced environment due to high volume of work, cash handling, accuracy, good work habits, and dealing with the college community and outside agencies. Compliance with federal and financial aid guidelines required.
Requires constant attention to customer service in the office, not allowing much time away from the desk, especially at busy times. Breaks can often be limited.
Occasional overtime during enrollment or fiscal year‑end periods.
Flexibility in scheduling required including daytime, evening, and select weekend hours.
Benefits Summary Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and the ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor’s degree must participate in The Pension. Employees that possess a bachelor’s degree and hold professional positions that require a bachelor’s degree may choose to participate in either The Pension or The ORP.
Applicant Instructions *Pre‑employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
EEO Statement Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443‑518‑1100.
Posting Information
Posting Number:
B548P
Number of Vacancies:
1
Best Consideration Date:
10/31/2025
Job Open Date:
10/16/2025
Continuous Recruitment:
Yes
Job Category:
Staff
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Job Details
FLSA:
Non-Exempt
Employment Type:
Full Time
Hours per Week:
37.5
Work Schedule:
M-F 8:30‑5
Grade:
10
Compensation Range:
$46,762
About the College Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009‑2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever‑changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Summary The Student Finance Analyst (Billing & Collections) supports the College’s billing and collection operations for student, vendor, and various special program receivables. The position monitors account activity, implements billing strategies, and coordinates with two external collection agencies. Serves as a liaison between the College and the Maryland Department of Budget and Management’s Central Collection Unit (CCU). This position provides analytical, administrative, and customer service support to ensure compliance with the Family Educational Rights and Privacy Act (FERPA) and Payment Card Industry Data Security Standards (PCI DSS). The employee contributes to the College’s financial integrity, operational efficiency, and student success through accurate and timely processing of all assigned responsibilities. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles (GAAP) guidelines.
Essential Role Responsibilities Student Billing and Customer Service
Provide assistance to students in person, by email, and by phone regarding registration charges, financial aid, Nelnet payment plans, and BankMobile refunds.
Monitor and respond to inquiries received through the Tuition Payment Plan, HCC Refund, and Collections mailboxes.
Assist with setting up payment plans for current and past‑due balances.
Maintain compliance with PCI DSS requirements and complete annual security training.
Ensure security and confidentiality of all accounting documents and assets in regard to Family Educational Rights and Privacy Act (FERPA) compliance.
Collections and Account Management
Monitor delinquent student, vendor, and special program accounts (including financial aid disbursements, internal payment plans, registration changes, and return of title IV funds); prepare and process referrals to external collection agencies.
Manage transfer process, and ensure accuracy of internal account updates as well as the preparation and upload of custom referral reports/documents.
Coordinate directly with external collection agencies to ensure payments, adjustments, and disputes are processed accurately and in a timely manner.
Monitor inventory and monthly invoices.
Monitor and maintain proper restriction holds on customer accounts.
Generate collection and payment plan reports for student outreach and intervention.
Verify and process student and vendor refunds in compliance with Title IV and state regulations, including identity verification with the refund vendor.
Investigate, research and resolve discrepancies in student & vendor accounts.
Review and reconcile collection cost accounts; research and resolve discrepancies as needed.
Prepare documentation for bad debt write‑offs and year‑end analyses.
Review bankruptcy filings and discharge notifications for accuracy and compliance.
Represent the College at court hearings or related proceedings when requested by the DBM Attorney General’s Office (CCU Attorney).
Reporting, Compliance, and Administrative Support
Analyze student account activity to identify delinquency trends and recommend outreach or policy improvements.
Assist in developing and implementing billing and communication strategies that support collection efforts, enrollment, and retention goals.
Ensure all billing and collection notices are sent in accordance with state and federal regulations.
Maintain student finance and vendor billing records in Perceptive Content.
Prepare outgoing materials such as vendor billing and student invoices; update accounts receivable files for follow‑up action.
Serve as backup for the payment deregistration process, Student Appeals Committee, and other cross‑departmental financial operations.
Perform cashiering duties during periods of high activity and ensure compliance with PCI and College cash‑handling policies.
Employee must be well‑informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college‑wide perspective.
Require extensive knowledge of Financial Aid & Registration policies and procedures as well as an understanding of the transactions from those offices on the student account.
Performs other duties as assigned.
Minimum Education Required High School or equivalent
Experience Required 3 years
Preferred Experience
AA degree (accounting preferred) or a minimum of 3 years of related experience, preferably in higher education.
Knowledge of accounting principles and considerable cash handling experience.
Ability to follow directions and perform complex mathematical transactions.
Ability to take initiative to locate and resolve problems.
Ability to interact tactfully and deal courteously and effectively with others. Strong customer service skills and experience.
Ability to use computerized cashiering system as well as familiarity with Windows environment.
Ability to operate routine accounting machines such as calculator, cash register, credit card terminal and printer.
Understand PCI DSS.
Understand the FERPA and ensure confidentiality of all student documentation.
Ability to maintain strict confidentiality.
Ability to communicate effectively, both verbally and in writing.
Regular attendance is a requirement of this job.
Performs all duties while considering the impact of any actions on the college’s sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.
Physical Demand Summary
Fast‑paced environment due to high volume of work, cash handling, accuracy, good work habits, and dealing with the college community and outside agencies. Compliance with federal and financial aid guidelines required.
Requires constant attention to customer service in the office, not allowing much time away from the desk, especially at busy times. Breaks can often be limited.
Occasional overtime during enrollment or fiscal year‑end periods.
Flexibility in scheduling required including daytime, evening, and select weekend hours.
Benefits Summary Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and the ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor’s degree must participate in The Pension. Employees that possess a bachelor’s degree and hold professional positions that require a bachelor’s degree may choose to participate in either The Pension or The ORP.
Applicant Instructions *Pre‑employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
EEO Statement Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443‑518‑1100.
Posting Information
Posting Number:
B548P
Number of Vacancies:
1
Best Consideration Date:
10/31/2025
Job Open Date:
10/16/2025
Continuous Recruitment:
Yes
Job Category:
Staff
#J-18808-Ljbffr