CENLAR
Location Requirement
Yardley, PA, Ewing, NJ or Tempe, AZ (Cenlar Offices) . The role requires on‑site presence for 4 days per week. Applicants must be local to the site and/or able to commute reliably.
The Director, Compliance develops, implements, and maintains the Compliance Risk Assessments, Compliance Advisory function, Compliance Management System Testing Program, and Regulatory Compliance Change Management Program. The Director, Compliance manages and directs the Compliance Risk Assessment and Testing Teams, Compliance Advisory Teams, and Regulatory Change Management Team.
Responsibilities
Assists the Chief Compliance Officer in the oversight of the Compliance Management System
Provides leadership and guidance to the Compliance Risk Assessment, Compliance Management System Testing and Compliance Risk Assessment Teams and effectively answers their day‑to‑day questions and issues
Develops, implements, and maintains the Compliance, BSA/AML/OFAC, NACHA, Fair Servicing, and Privacy Risk Assessments
Develops, implements, and maintains the Compliance Management System Testing Program, which is conducted to evaluate and validate the compliance control environment
Develops, implements, and maintains the Compliance Management System Testing Schedule, which is established based on the Compliance Risk Assessments
Develops, implements, and maintains the Compliance Management System Testing methodologies and procedures, which define and establish the baseline approach for the Compliance Department and Testing Team to conduct testing of the Cenlar Compliance Management System
Ensures assigned testing and risk assessment responsibilities are performed timely with high level of quality documentation and report‑writing skills
Upon compliance test completion, conducts a meeting with the applicable teams on the preliminary findings. This requires owner assignment, root‑cause analysis, and remediation plan documentation for each finding from the applicable areas within the designated timeframe
Composes final report for submission to the Chief Compliance Officer
Develops, implements, and maintains the Compliance Issues Management methodologies and procedures, ensuring identified issues are evaluated for violations of regulatory requirements and remediated appropriately
Develops, implements, and maintains the Compliance Training Program, which is established to ensure enterprise‑wide and job‑specific training is developed, updated regularly, and delivered to all employees
Develops, implements, and maintains the Compliance Advisory function, ensuring all changes to borrower communication are compliant, providing responses to daily internal business unit questions, governing compliance‑specific tables in MSP, supporting Third‑Party Risk Management and Attorney Governance Committees, and providing compliance expertise on enterprise‑approved projects
Manages oversight over complaint management and performs analysis looking for red flags to determine where to perform deeper dives or analysis to detect potential systemic issues
Manages the regulatory change management team within the effective date timeframes and oversees the Regulatory Change Management Team, responsible for the ownership and implementation of the Regulatory Change Management Program and management of the Regulatory Change Management mailbox
Ensures all regulatory changes are implemented timely and in accordance with applicable requirements
Works with direct reports to develop and monitor individual and departmental goals and provide effective feedback and guidance on a regular basis; holds managers accountable for meeting these goals
Leads effective performance management and professional talent development across all respective departments
Appropriately assesses risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrates consideration for Cenlar’s reputation as well as our clients, driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues, as well as effectively supervising activities of others and creating accountability with those who fail to maintain these standards
Ensures all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements
Qualifications
Bachelor’s degree or equivalent experience
Minimum of 10 years of experience in financial services industry
Certified Regulatory Compliance Manager (CRCM) Certification is recommended
Strong management skills
Understanding of regulatory processes, activities, and requirements preferably of a mortgage servicing company
Knowledge of compliance risk management concepts, frameworks, methods, and good governance practice
Ability to build effective relationships with a proven ability to build trust and credibility through interpersonal skills, communications, actions, and presence
Strong communication skills, both oral and written, and the ability to communicate clearly
Effective listening, communication, and presentation skills
Strong problem‑solving and analysis skills to come up with mutually acceptable solutions utilizing available resources with diverse perspectives
Excellent coaching and counseling skills
Excellent organizational skills and ability to multi‑task to manage multiple large‑scale complex projects enterprise‑wide
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The Director, Compliance develops, implements, and maintains the Compliance Risk Assessments, Compliance Advisory function, Compliance Management System Testing Program, and Regulatory Compliance Change Management Program. The Director, Compliance manages and directs the Compliance Risk Assessment and Testing Teams, Compliance Advisory Teams, and Regulatory Change Management Team.
Responsibilities
Assists the Chief Compliance Officer in the oversight of the Compliance Management System
Provides leadership and guidance to the Compliance Risk Assessment, Compliance Management System Testing and Compliance Risk Assessment Teams and effectively answers their day‑to‑day questions and issues
Develops, implements, and maintains the Compliance, BSA/AML/OFAC, NACHA, Fair Servicing, and Privacy Risk Assessments
Develops, implements, and maintains the Compliance Management System Testing Program, which is conducted to evaluate and validate the compliance control environment
Develops, implements, and maintains the Compliance Management System Testing Schedule, which is established based on the Compliance Risk Assessments
Develops, implements, and maintains the Compliance Management System Testing methodologies and procedures, which define and establish the baseline approach for the Compliance Department and Testing Team to conduct testing of the Cenlar Compliance Management System
Ensures assigned testing and risk assessment responsibilities are performed timely with high level of quality documentation and report‑writing skills
Upon compliance test completion, conducts a meeting with the applicable teams on the preliminary findings. This requires owner assignment, root‑cause analysis, and remediation plan documentation for each finding from the applicable areas within the designated timeframe
Composes final report for submission to the Chief Compliance Officer
Develops, implements, and maintains the Compliance Issues Management methodologies and procedures, ensuring identified issues are evaluated for violations of regulatory requirements and remediated appropriately
Develops, implements, and maintains the Compliance Training Program, which is established to ensure enterprise‑wide and job‑specific training is developed, updated regularly, and delivered to all employees
Develops, implements, and maintains the Compliance Advisory function, ensuring all changes to borrower communication are compliant, providing responses to daily internal business unit questions, governing compliance‑specific tables in MSP, supporting Third‑Party Risk Management and Attorney Governance Committees, and providing compliance expertise on enterprise‑approved projects
Manages oversight over complaint management and performs analysis looking for red flags to determine where to perform deeper dives or analysis to detect potential systemic issues
Manages the regulatory change management team within the effective date timeframes and oversees the Regulatory Change Management Team, responsible for the ownership and implementation of the Regulatory Change Management Program and management of the Regulatory Change Management mailbox
Ensures all regulatory changes are implemented timely and in accordance with applicable requirements
Works with direct reports to develop and monitor individual and departmental goals and provide effective feedback and guidance on a regular basis; holds managers accountable for meeting these goals
Leads effective performance management and professional talent development across all respective departments
Appropriately assesses risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrates consideration for Cenlar’s reputation as well as our clients, driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues, as well as effectively supervising activities of others and creating accountability with those who fail to maintain these standards
Ensures all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements
Qualifications
Bachelor’s degree or equivalent experience
Minimum of 10 years of experience in financial services industry
Certified Regulatory Compliance Manager (CRCM) Certification is recommended
Strong management skills
Understanding of regulatory processes, activities, and requirements preferably of a mortgage servicing company
Knowledge of compliance risk management concepts, frameworks, methods, and good governance practice
Ability to build effective relationships with a proven ability to build trust and credibility through interpersonal skills, communications, actions, and presence
Strong communication skills, both oral and written, and the ability to communicate clearly
Effective listening, communication, and presentation skills
Strong problem‑solving and analysis skills to come up with mutually acceptable solutions utilizing available resources with diverse perspectives
Excellent coaching and counseling skills
Excellent organizational skills and ability to multi‑task to manage multiple large‑scale complex projects enterprise‑wide
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