Four Seasons Hotels and Resorts
Group Sales Manager
Four Seasons Hotels and Resorts, Nashville, Tennessee, United States, 37247
Overview
Group Sales Manager role at Four Seasons Hotels and Resorts. Based in Nashville and is a shared services role, selling both Four Seasons Denver and Four Seasons Nashville to the assigned territory. This position supports the Director of Sales and collaborates with a team that includes Sales Managers, Revenue Management, Reservations, Catering and Conference Services, and Public Relations.
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Location : Nashville, TN area (SoBro, downtown Nashville)
Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, with access to music, sports, entertainment, vibrant restaurants and event spaces, a Spa, rooftop pool and views of the Cumberland River and Riverfront Park.
The Opportunity We are seeking a Group Sales Manager to be part of the Four Seasons Hotel Nashville and Denver. This position is based in Nashville and is a shared services role, selling Four Seasons Denver and Four Seasons Nashville to the assigned territory. The Group Sales Manager will support the Director of Sales and is responsible for business generation related to prospecting and securing group business on behalf of Nashville and Denver in accordance with the goals and strategies in the annual Marketing Plan and in conjunction with the Worldwide Sales Office’s efforts. You will work with a team including Sales Managers, Revenue Management, Reservations, Catering and Conference Services, and Public Relations.
This role requires a high degree of independent judgment and discretion, strong leadership, interpersonal and analytical skills, and the ability to prioritize and adapt to changing needs. A solid work ethic, business acumen and a passion for service are essential.
Responsibilities
Promote and secure business from key meeting planners and top accounts.
Nurture existing accounts and relationships to maximize revenue while proactively soliciting new clients and business for the resort.
Communicate regularly with various departments involved in servicing accounts.
Field inquiries, send proposals and contracts, liaise, and effectively communicate with other departments to assist with group arrangements.
Travel and entertain clients as needed.
Identify and target group customers that will generate business for the hotel without conflicting with Worldwide Sales Office (WSO) efforts.
Negotiate, draft, generate and confirm/sign group contracts to ensure hotel budget and revenue targets are achieved.
Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.
Utilize various prospecting resources to solicit and secure business for the hotel.
Leverage company-wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.
Follow up on inquiries and leads to qualify business and generate group room nights and food & beverage revenue to impact RevPAR.
Create and execute account plans for the assigned market territory to maximize group revenue and targets.
Achieve monthly, quarterly and annual revenue and direct sales goals, including outside sales calls, prospecting, site inspections, and entertainment as outlined.
Identify potential leads for sister properties and other company opportunities.
Maintain high standards of Golden Sales and Catering hygiene including account creation, traces, contact information, and bookings in line with Four Seasons standards.
Understand and maximize the use of automated sales and reservations systems (Opera) related to corporate or travel industry business.
Participate in sales, pipeline and leadership meetings as required.
Respond and maintain effective correspondence with potential and existing clients.
Produce monthly sales recaps and quarterly/annual action plans aligned with marketing plan objectives.
Assist in proposing and managing territory sales expenses and travel budgets as part of the annual Marketing Plan.
Preferred Qualifications and Skills
A Hospitality Management Degree is preferred but not essential with relevant experience.
Luxury hotel sales experience with a minimum of 5 years.
Proven sales track record and leadership within the luxury hotel market.
Flexible schedule to accomplish responsibilities, including some evenings, weekends, and holidays as needed to promote teamwork.
Business travel required.
Excellent command of English with strong communication skills.
EEO and How to Apply Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Four Seasons is an employer committed to diversity and inclusion.
What to Expect
Dynamic employee culture that encourages you to be your true self.
Inclusive and diverse employee engagement events all year-round.
Competitive wages and benefits (medical, dental, vision, EAP, 401k, and more).
Work-from-home sales environment.
Ongoing training and development opportunities.
Complimentary accommodation at other Four Seasons hotels and resorts.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
Additional benefits as applicable.
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About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Location : Nashville, TN area (SoBro, downtown Nashville)
Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, with access to music, sports, entertainment, vibrant restaurants and event spaces, a Spa, rooftop pool and views of the Cumberland River and Riverfront Park.
The Opportunity We are seeking a Group Sales Manager to be part of the Four Seasons Hotel Nashville and Denver. This position is based in Nashville and is a shared services role, selling Four Seasons Denver and Four Seasons Nashville to the assigned territory. The Group Sales Manager will support the Director of Sales and is responsible for business generation related to prospecting and securing group business on behalf of Nashville and Denver in accordance with the goals and strategies in the annual Marketing Plan and in conjunction with the Worldwide Sales Office’s efforts. You will work with a team including Sales Managers, Revenue Management, Reservations, Catering and Conference Services, and Public Relations.
This role requires a high degree of independent judgment and discretion, strong leadership, interpersonal and analytical skills, and the ability to prioritize and adapt to changing needs. A solid work ethic, business acumen and a passion for service are essential.
Responsibilities
Promote and secure business from key meeting planners and top accounts.
Nurture existing accounts and relationships to maximize revenue while proactively soliciting new clients and business for the resort.
Communicate regularly with various departments involved in servicing accounts.
Field inquiries, send proposals and contracts, liaise, and effectively communicate with other departments to assist with group arrangements.
Travel and entertain clients as needed.
Identify and target group customers that will generate business for the hotel without conflicting with Worldwide Sales Office (WSO) efforts.
Negotiate, draft, generate and confirm/sign group contracts to ensure hotel budget and revenue targets are achieved.
Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.
Utilize various prospecting resources to solicit and secure business for the hotel.
Leverage company-wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.
Follow up on inquiries and leads to qualify business and generate group room nights and food & beverage revenue to impact RevPAR.
Create and execute account plans for the assigned market territory to maximize group revenue and targets.
Achieve monthly, quarterly and annual revenue and direct sales goals, including outside sales calls, prospecting, site inspections, and entertainment as outlined.
Identify potential leads for sister properties and other company opportunities.
Maintain high standards of Golden Sales and Catering hygiene including account creation, traces, contact information, and bookings in line with Four Seasons standards.
Understand and maximize the use of automated sales and reservations systems (Opera) related to corporate or travel industry business.
Participate in sales, pipeline and leadership meetings as required.
Respond and maintain effective correspondence with potential and existing clients.
Produce monthly sales recaps and quarterly/annual action plans aligned with marketing plan objectives.
Assist in proposing and managing territory sales expenses and travel budgets as part of the annual Marketing Plan.
Preferred Qualifications and Skills
A Hospitality Management Degree is preferred but not essential with relevant experience.
Luxury hotel sales experience with a minimum of 5 years.
Proven sales track record and leadership within the luxury hotel market.
Flexible schedule to accomplish responsibilities, including some evenings, weekends, and holidays as needed to promote teamwork.
Business travel required.
Excellent command of English with strong communication skills.
EEO and How to Apply Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Four Seasons is an employer committed to diversity and inclusion.
What to Expect
Dynamic employee culture that encourages you to be your true self.
Inclusive and diverse employee engagement events all year-round.
Competitive wages and benefits (medical, dental, vision, EAP, 401k, and more).
Work-from-home sales environment.
Ongoing training and development opportunities.
Complimentary accommodation at other Four Seasons hotels and resorts.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
Additional benefits as applicable.
#J-18808-Ljbffr