Fidelity Investments
Overview
Vice President, Workplace Customer Protection Programs champions externally-facing, strategic customer data protection programs for Fidelity Workplace Investing. These programs include third party certifications (ISO 27001/27017/27701, SOC 2, HITRUST etc), customer-facing applications and microsites, technology privacy compliance (CCPA, GDPR), customer data disposal, technology lifecycle management, and other data protection initiatives. The Vice President will collaborate with business, risk, and compliance partners to strategize and drive data privacy programs and serve as the technology lead for privacy initiatives. The Vice President will lead and manage a team of experienced risk professionals, data engineers and full stack engineers, and be responsible for their coaching and development. The Vice President will periodically meet with prospects, clients, and external auditors and present on customer data protection initiatives. The Vice President will represent WI Technology in various BU /enterprise working groups and industry Recordkeeping/Benefits data security boards.
The Vice President Protection Programs will be based in Merrimack, Smithfield, or Westlake and report to the Senior Vice President, Workplace Customer Protection (Workplace Investing Technology business unit). The individual will work closely with Technology, Business, Risk, Compliance, Enterprise Cybersecurity, Enterprise Technology Risk, Enterprise Infrastructure and Operations and Enterprise Cloud Computing partners.
Responsibilities
Lead externally-facing, strategic customer data protection programs for Fidelity Workplace Investing, including certifications, privacy compliance, data disposal, and lifecycle management.
Collaborate with business, risk, and compliance partners to strategize and drive data privacy programs; serve as the technology lead for privacy initiatives.
Lead and manage a team of risk professionals, data engineers and full stack engineers; coach and develop team members.
Periodically meet with prospects, clients, and external auditors; present on customer data protection initiatives.
Represent WI Technology in BU/enterprise working groups and industry security boards related to recordkeeping/benefits data security.
Qualifications
12+ years of experience in cybersecurity, data privacy, data governance, or technology risk management; professional certifications (CISSP, CISA, CRISC, CISM, ISSEP) a plus.
Bachelor's degree, preferably in a technology-related field.
Excellent people management, relationship-building, and written/verbal communication skills.
Strong client-facing skills and ability to represent Fidelity with external clients, auditors, and in retirement/benefits industry forums.
Risk and controls orientation with demonstrated experience with cybersecurity and/or privacy industry standards and frameworks.
The Team You will lead the Workplace Protection Programs team, reporting to the Head, Workplace Customer Protection Center of Excellence (CoE). The mission of the Customer Protection CoE is to protect the Workplace community of thousands of plan sponsors and millions of participants and continue to advance Fidelity as a market leader in cybersecurity, data privacy, and fraud prevention.
As a Member Of The Customer Protection Center Of Excellence, You Would Be Joining a Culture That Is Defined By How Our Team Members Work. We are trusted, collaborative partners who are engaged and transparent; security subject matter experts and continuous learners; take personal accountability for quality & timely delivery of our services; demonstrate inclusion and empathy; and foster associates’ well-being by supporting work-life balance and guilt-free time off.
Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company with a diverse and inclusive workplace. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Fidelity Investments is an equal opportunity employer.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by securities and investment-related laws and regulations; certain criminal histories may restrict Fidelity from hiring or associating with individuals.
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Vice President, Workplace Customer Protection Programs champions externally-facing, strategic customer data protection programs for Fidelity Workplace Investing. These programs include third party certifications (ISO 27001/27017/27701, SOC 2, HITRUST etc), customer-facing applications and microsites, technology privacy compliance (CCPA, GDPR), customer data disposal, technology lifecycle management, and other data protection initiatives. The Vice President will collaborate with business, risk, and compliance partners to strategize and drive data privacy programs and serve as the technology lead for privacy initiatives. The Vice President will lead and manage a team of experienced risk professionals, data engineers and full stack engineers, and be responsible for their coaching and development. The Vice President will periodically meet with prospects, clients, and external auditors and present on customer data protection initiatives. The Vice President will represent WI Technology in various BU /enterprise working groups and industry Recordkeeping/Benefits data security boards.
The Vice President Protection Programs will be based in Merrimack, Smithfield, or Westlake and report to the Senior Vice President, Workplace Customer Protection (Workplace Investing Technology business unit). The individual will work closely with Technology, Business, Risk, Compliance, Enterprise Cybersecurity, Enterprise Technology Risk, Enterprise Infrastructure and Operations and Enterprise Cloud Computing partners.
Responsibilities
Lead externally-facing, strategic customer data protection programs for Fidelity Workplace Investing, including certifications, privacy compliance, data disposal, and lifecycle management.
Collaborate with business, risk, and compliance partners to strategize and drive data privacy programs; serve as the technology lead for privacy initiatives.
Lead and manage a team of risk professionals, data engineers and full stack engineers; coach and develop team members.
Periodically meet with prospects, clients, and external auditors; present on customer data protection initiatives.
Represent WI Technology in BU/enterprise working groups and industry security boards related to recordkeeping/benefits data security.
Qualifications
12+ years of experience in cybersecurity, data privacy, data governance, or technology risk management; professional certifications (CISSP, CISA, CRISC, CISM, ISSEP) a plus.
Bachelor's degree, preferably in a technology-related field.
Excellent people management, relationship-building, and written/verbal communication skills.
Strong client-facing skills and ability to represent Fidelity with external clients, auditors, and in retirement/benefits industry forums.
Risk and controls orientation with demonstrated experience with cybersecurity and/or privacy industry standards and frameworks.
The Team You will lead the Workplace Protection Programs team, reporting to the Head, Workplace Customer Protection Center of Excellence (CoE). The mission of the Customer Protection CoE is to protect the Workplace community of thousands of plan sponsors and millions of participants and continue to advance Fidelity as a market leader in cybersecurity, data privacy, and fraud prevention.
As a Member Of The Customer Protection Center Of Excellence, You Would Be Joining a Culture That Is Defined By How Our Team Members Work. We are trusted, collaborative partners who are engaged and transparent; security subject matter experts and continuous learners; take personal accountability for quality & timely delivery of our services; demonstrate inclusion and empathy; and foster associates’ well-being by supporting work-life balance and guilt-free time off.
Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company with a diverse and inclusive workplace. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
Fidelity Investments is an equal opportunity employer.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by securities and investment-related laws and regulations; certain criminal histories may restrict Fidelity from hiring or associating with individuals.
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