ITC Federal, Inc
Junio Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Suppor
ITC Federal, Inc, Falls Church, Virginia, United States, 22042
Junior Service Desk Administrator / Help Desk Specialist – DOJ EOIR End User Support
Location: Falls Church, VA (Hybrid – 3 days onsite, 2 days remote). Remote availability is allowed. Position is full‑time and requires a DOJ Public Trust clearance, which must be obtained prior to starting employment.
Benefits:
Health, dental, and vision insurance; 401(k); tuition reimbursement; flexible spending account (FSA); 11 paid federal holidays; 3 weeks paid time off.
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support; handle calls, emails, and tickets assigned before escalating to other teams or leadership.
Add detailed work notes to all assigned tickets until resolved or escalated; provide status updates when requested.
Move, set up, and install IT hardware for customers.
Troubleshoot and repair or resolve various issues/requests for peripheral devices.
Install, troubleshoot, and resolve software issues/requests and provide desk‑side end‑user support when necessary.
Update and document inventory changes when necessary.
Complete other duties as assigned.
Qualifications – Required
Ability to obtain a DOJ Public Trust clearance before the start date.
Minimum 1 year of professional experience in Information Technology or a directly related field (preferred).
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products, and experience providing IT support to users via phone, email, and/or in person.
Knowledge of Microsoft Windows 10, basic networking concepts, PC hardware, and commercial off‑the‑shelf (COTS) software.
Experience working with a trouble ticket management system.
Proven excellence in written and verbal communication with end users, VIPs, team managers, and client managers.
Ability to perform job duties independently with minimal oversight, and to excel in a fast‑paced, service‑oriented environment.
Must be able to work an eight‑hour shift between 6:00 AM and 8:00 PM as assigned.
Preferred Qualifications
Bachelor’s degree from an accredited university.
IT certifications such as A+, Security+, Network+, or ITIL.
Experience using ServiceNow.
Work Environment and Physical Demands
Candidate must be able to work in a general office environment.
The position requires remaining in a stationary position 50% of the time and regular movement around a large immigration court campus to provide hands‑on support.
Candidate must be able to lift and move IT equipment weighing up to 50 pounds.
Equal Opportunity Employment ITC Federal is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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Benefits:
Health, dental, and vision insurance; 401(k); tuition reimbursement; flexible spending account (FSA); 11 paid federal holidays; 3 weeks paid time off.
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support; handle calls, emails, and tickets assigned before escalating to other teams or leadership.
Add detailed work notes to all assigned tickets until resolved or escalated; provide status updates when requested.
Move, set up, and install IT hardware for customers.
Troubleshoot and repair or resolve various issues/requests for peripheral devices.
Install, troubleshoot, and resolve software issues/requests and provide desk‑side end‑user support when necessary.
Update and document inventory changes when necessary.
Complete other duties as assigned.
Qualifications – Required
Ability to obtain a DOJ Public Trust clearance before the start date.
Minimum 1 year of professional experience in Information Technology or a directly related field (preferred).
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products, and experience providing IT support to users via phone, email, and/or in person.
Knowledge of Microsoft Windows 10, basic networking concepts, PC hardware, and commercial off‑the‑shelf (COTS) software.
Experience working with a trouble ticket management system.
Proven excellence in written and verbal communication with end users, VIPs, team managers, and client managers.
Ability to perform job duties independently with minimal oversight, and to excel in a fast‑paced, service‑oriented environment.
Must be able to work an eight‑hour shift between 6:00 AM and 8:00 PM as assigned.
Preferred Qualifications
Bachelor’s degree from an accredited university.
IT certifications such as A+, Security+, Network+, or ITIL.
Experience using ServiceNow.
Work Environment and Physical Demands
Candidate must be able to work in a general office environment.
The position requires remaining in a stationary position 50% of the time and regular movement around a large immigration court campus to provide hands‑on support.
Candidate must be able to lift and move IT equipment weighing up to 50 pounds.
Equal Opportunity Employment ITC Federal is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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