Pine Street Inn
Description
SCHEDULE: 40 hours, Wednesday - Sunday, 11:30 p.m. - 8:00 a.m.
Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00 p.m. - 7:00 a.m.
This position carries a retention payment of $3,000.00: $1,000.00 payable at 12 months, and $2,000.00 at 24 months.
LOCATION 1 Lingard Street, Dorchester, MA
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.
SUMMARY OF THE POSITION The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
EDUCATION / TRAINING REQUIRED
High School diploma or GED
PREFERRED
Valid MA driver's license in good standing
Bilingual English / Spanish
KNOWLEDGE / EXPERIENCE REQUIRED
Minimum of one (1) year of experience in the Human Services field
PREFERRED
Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources
#J-18808-Ljbffr
Pays $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00 p.m. - 7:00 a.m.
This position carries a retention payment of $3,000.00: $1,000.00 payable at 12 months, and $2,000.00 at 24 months.
LOCATION 1 Lingard Street, Dorchester, MA
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio.
SUMMARY OF THE POSITION The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs.
The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
EDUCATION / TRAINING REQUIRED
High School diploma or GED
PREFERRED
Valid MA driver's license in good standing
Bilingual English / Spanish
KNOWLEDGE / EXPERIENCE REQUIRED
Minimum of one (1) year of experience in the Human Services field
PREFERRED
Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources
#J-18808-Ljbffr