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Overview
Job Title: Collections Senior Specialist Department: Business and Finance | Office of the Bursar Location: Student Academic Services (0160) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Responsibilities
Serve as a member of the central collection services area in the Office of the University Bursar. Provide fiscal, operational, consultative, and administrative support to students, parents, external customers, and departments. Act as a subject matter expert in compliance and collection of past due student receivables, student loans, and departmental accounts receivable. Demonstrate expert understanding of university systems, integrations, policies, and operational procedures to resolve complex account issues. Understand the student registration and enrollment process, including financial aid, residency, records, and registration, and how these interact with and impact student billing. Make outbound calls and send emails to debtors, references, places of employment, and third parties. Work collaboratively with students, university staff, and outside entities; develop working relationships and operate with a high degree of autonomy. Attend trainings, staff, department and project meetings; handle sensitive and confidential information; may work evenings and weekends. Perform special duties as assigned. Required Qualifications
Bachelor's degree in a related field, or an equivalent combination of education and experience. Two (2) years of experience in collections and/or financial counseling. Strong knowledge of first-party collections; strong negotiation, interpersonal and customer service skills; detail oriented; strong organizational, analytical, and time management skills. Ability to work independently and collaboratively to solve problems. Proficiency in Microsoft Suite with moderate to advanced Excel skills. Desired Qualifications
PeopleSoft Student Financials and Workday experience. Knowledge of university policies and procedures related to delivery of services to students. Collection experience in a higher education environment. Additional Information
Function: Finance Sub-function: Collections Career Band: Individual Contributor - Specialized Career Level: S2 - Experienced The Target Hiring Range for this position is $22.93 to $29.95 per hour. Ohio State will not sponsor applicants for work visas for this position. Background Checks and Compliance
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Equity and Compliance
The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression. Legal notices
The Target Hiring Range for this position is $22.93 to $29.95 per hour. Other
Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The Ohio State University and Wexner Medical Center thank you for your interest in positions at our institutions.
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Job Title: Collections Senior Specialist Department: Business and Finance | Office of the Bursar Location: Student Academic Services (0160) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Responsibilities
Serve as a member of the central collection services area in the Office of the University Bursar. Provide fiscal, operational, consultative, and administrative support to students, parents, external customers, and departments. Act as a subject matter expert in compliance and collection of past due student receivables, student loans, and departmental accounts receivable. Demonstrate expert understanding of university systems, integrations, policies, and operational procedures to resolve complex account issues. Understand the student registration and enrollment process, including financial aid, residency, records, and registration, and how these interact with and impact student billing. Make outbound calls and send emails to debtors, references, places of employment, and third parties. Work collaboratively with students, university staff, and outside entities; develop working relationships and operate with a high degree of autonomy. Attend trainings, staff, department and project meetings; handle sensitive and confidential information; may work evenings and weekends. Perform special duties as assigned. Required Qualifications
Bachelor's degree in a related field, or an equivalent combination of education and experience. Two (2) years of experience in collections and/or financial counseling. Strong knowledge of first-party collections; strong negotiation, interpersonal and customer service skills; detail oriented; strong organizational, analytical, and time management skills. Ability to work independently and collaboratively to solve problems. Proficiency in Microsoft Suite with moderate to advanced Excel skills. Desired Qualifications
PeopleSoft Student Financials and Workday experience. Knowledge of university policies and procedures related to delivery of services to students. Collection experience in a higher education environment. Additional Information
Function: Finance Sub-function: Collections Career Band: Individual Contributor - Specialized Career Level: S2 - Experienced The Target Hiring Range for this position is $22.93 to $29.95 per hour. Ohio State will not sponsor applicants for work visas for this position. Background Checks and Compliance
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Equity and Compliance
The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression. Legal notices
The Target Hiring Range for this position is $22.93 to $29.95 per hour. Other
Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The Ohio State University and Wexner Medical Center thank you for your interest in positions at our institutions.
#J-18808-Ljbffr