Regions Bank
Relationship Banker I (Alabaster AL Promenade Branch)
Regions Bank, Alabaster, Alabama, United States, 35007
Overview
Relationship Banker I (Alabaster AL Promenade Branch) at Regions Bank. This role focuses on providing an exceptional customer experience, handling cash transactions, and identifying customer financial needs with opportunities for growth and development. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions. Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset, reordering checks, basic problem resolution). Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier. Assists branch and team members with basic tasks to aid in customer problem resolution. May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs. Refer customers to an internal team of experts when more complex financial goals and needs are recognized. Follows bank processes and procedures and adheres to applicable laws and regulations; ensures sound banking practices, including managing, identifying and reporting operational risks. Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills And Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individual associates within the same job. Benefits Information
Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit Regions’ official benefits page. Location Details
Alabaster Promenade, Alabaster, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Relationship Banker I (Alabaster AL Promenade Branch) at Regions Bank. This role focuses on providing an exceptional customer experience, handling cash transactions, and identifying customer financial needs with opportunities for growth and development. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions. Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset, reordering checks, basic problem resolution). Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier. Assists branch and team members with basic tasks to aid in customer problem resolution. May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs. Refer customers to an internal team of experts when more complex financial goals and needs are recognized. Follows bank processes and procedures and adheres to applicable laws and regulations; ensures sound banking practices, including managing, identifying and reporting operational risks. Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills And Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role. Pay will vary among individual associates within the same job. Benefits Information
Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit Regions’ official benefits page. Location Details
Alabaster Promenade, Alabaster, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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