Seasons Kosher Supermarket
Customer & Associate Relations Manager
Seasons Kosher Supermarket, Lakewood, New Jersey, United States
Overview
Seasons Kosher Supermarket provided pay range This range is provided by Seasons Kosher Supermarket. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $75,000.00/yr Company Overview
Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family. We are seeking a dedicated and experienced
Customer & Associate Relations Manager
to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence. Responsibilities
Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations Support employee engagement initiatives, including recognition programs, communication updates, and training efforts Prepare reports summarizing trends in employee relations and customer feedback for management review Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care Requirements
At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively Excellent problem-solving abilities and sound judgment in handling sensitive issues Ability to maintain confidentiality and act with professionalism at all times A genuine commitment to delivering excellent customer and associate experiences Strong organizational skills and attention to detail Experience in a retail, grocery, or hospitality environment preferred Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems Benefits
Health Insurance Dental & Vision Insurance Paid Time Off (PTO) Free 100K Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts (FSAs) Sutplemental Insurance Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Seasons Kosher Supermarket by 2x Get notified about new Associate Relationship Manager jobs in
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Seasons Kosher Supermarket provided pay range This range is provided by Seasons Kosher Supermarket. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$70,000.00/yr - $75,000.00/yr Company Overview
Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family. We are seeking a dedicated and experienced
Customer & Associate Relations Manager
to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence. Responsibilities
Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations Support employee engagement initiatives, including recognition programs, communication updates, and training efforts Prepare reports summarizing trends in employee relations and customer feedback for management review Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care Requirements
At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively Excellent problem-solving abilities and sound judgment in handling sensitive issues Ability to maintain confidentiality and act with professionalism at all times A genuine commitment to delivering excellent customer and associate experiences Strong organizational skills and attention to detail Experience in a retail, grocery, or hospitality environment preferred Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems Benefits
Health Insurance Dental & Vision Insurance Paid Time Off (PTO) Free 100K Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts (FSAs) Sutplemental Insurance Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Seasons Kosher Supermarket by 2x Get notified about new Associate Relationship Manager jobs in
Lakewood, NJ . Jackson, NJ $75,000.00-$80,000.00 6 days ago Medicare Customer Service Manager (HH & H) — New Jersey, United States $85,000.00-$110,000.00 2 months ago Toms River, NJ $60,170.00-$100,100.00 2 weeks ago Toms River, NJ $70,000.00-$75,000.00 1 week ago New Jersey, United States $70,500.00-$84,500.00 1 day ago Toms River, NJ $50,000.00-$90,000.00 2 weeks ago USPI Manager, Operations Excellence - Hybrid/must reside in New Jersey/up to 75% travel in Northeast market JD Store Management - Ocean County Mall, Toms River, NJ Freehold, NJ $85,000.00-$150,000.00 2 weeks ago Operations & Visual Manager - The Grove at Shrewsbury Assistant Manager, Operations | Promenade at Sagemore, Marlton, NJ New Jersey, United States $25.03-$42.34 6 days ago Operations Manager, Retail Marketplace | G-III Dayton, NJ $75,000.00-$85,000.00 2 days ago Old Bridge, NJ $80,000.00-$90,000.00 1 month ago Senior Manager, Retail Operations, Americas Assistant General Manager – Production Operations New Jersey, United States $100,000.00-$140,000.00 4 weeks ago Sr Manager, Operations, Sr. Manager, Operations, AMXL TTN2 Cranbury, NJ $121,500.00-$200,900.00 1 week ago Robbinsville, NJ $121,500.00-$200,900.00 3 weeks ago Eatontown, NJ $80,000.00-$120,000.00 2 months ago Robbinsville, NJ $121,500.00-$200,900.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr