Heunets
Battle Creek, MI- Desktop Support Technician II
Heunets, Battle Creek, Michigan, United States, 49014
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Demonstrate broad IT experience with basic understanding of networks, servers, AV, smart devices and telecoms.
Be flexible to work in a project-based environment and willing to perform other duties as assigned.
Ideal Candidates Must Have The Following Qualifications And Skills
Background knowledge in Computer Science or a related field.
At least 5 years of IT experience.
Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
Basic knowledge of Mac operating system to support Apple PC users.
Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLAs.
Excellent communication, relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Get notified about new Desktop Support Technician jobs in Battle Creek, MI.
#J-18808-Ljbffr
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Demonstrate broad IT experience with basic understanding of networks, servers, AV, smart devices and telecoms.
Be flexible to work in a project-based environment and willing to perform other duties as assigned.
Ideal Candidates Must Have The Following Qualifications And Skills
Background knowledge in Computer Science or a related field.
At least 5 years of IT experience.
Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
Basic knowledge of Mac operating system to support Apple PC users.
Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLAs.
Excellent communication, relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Get notified about new Desktop Support Technician jobs in Battle Creek, MI.
#J-18808-Ljbffr