Heunets
Overview
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Allegan, MI - Desktop Support Technician
role at
Heunets .
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. The Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve hardware, software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.
Ideal Candidates Must Have The Following Qualifications And Skills
Background knowledge in Computer Science or related field.
Minimum of 18 months of IT experience.
Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
Basic knowledge of Mac operating system, to support Apple PC users.
Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLAs.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Seniority level Not Applicable
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
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Allegan, MI - Desktop Support Technician
role at
Heunets .
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. The Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve hardware, software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with third party vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Perform general preventative maintenance tasks on computers, laptops, printers.
Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.
Ideal Candidates Must Have The Following Qualifications And Skills
Background knowledge in Computer Science or related field.
Minimum of 18 months of IT experience.
Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
Basic knowledge of Mac operating system, to support Apple PC users.
Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLAs.
Excellent communication relationship-building and internal customer service skills.
Adaptable and flexible in a fast-changing industry and work environment.
Seniority level Not Applicable
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Heunets by 2x
Sign in to set job alerts for “Desktop Support Technician” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr