Genesys
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Join the team and create the future of customer experience together. Location:
Central United States (Preferred) Responsibilities
Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives. Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence. Drive Executive Partnership: Collaborate with Sales VPs, and senior cross-functional leaders to craft and execute regional growth strategies. Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions. Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, that demonstrate the differentiated value of the Genesys portfolio. Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions. Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization. Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration. What Sets You Apart
Proven Executive Leadership: Demonstrated success leading large, multi-level technical sales or solutions teams at scale. Strategic Visionary: Skilled at defining long-term direction and executing with operational discipline. Customer Experience Expertise: Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems. Influential Communicator: Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes. Collaborative Partner: Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership. Performance-Oriented: Relentless focus on results, driving measurable value to customers and the business. Qualifications
Residence in the Central United States (preferred for proximity to teams and markets). 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles. Proven success managing large, geographically distributed, multi-level teams. Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred). Strong proficiency in enterprise technology platforms and emerging digital experience solutions. Compensation
$204,800.00 - $380,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Accessibility and Equal Opportunity
If a Genesys employee referred you, please use the link they sent you to apply. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Join the team and create the future of customer experience together. Location:
Central United States (Preferred) Responsibilities
Define Strategy and Vision: Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys’ corporate objectives and go-to-market initiatives. Lead Leaders: Manage and develop a team of senior SC leaders, fostering a culture of accountability, collaboration, and excellence. Drive Executive Partnership: Collaborate with Sales VPs, and senior cross-functional leaders to craft and execute regional growth strategies. Represent the Organization: Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions. Elevate Technical Excellence: Ensure your organization consistently delivers world-class engagements from discovery through solution validation, that demonstrate the differentiated value of the Genesys portfolio. Champion Market Insight: Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions. Measure and Optimize: Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization. Stay Ahead of the Curve: Ensure the team remains at the forefront of technology innovation, with focus on AI and Customer Experience Orchestration. What Sets You Apart
Proven Executive Leadership: Demonstrated success leading large, multi-level technical sales or solutions teams at scale. Strategic Visionary: Skilled at defining long-term direction and executing with operational discipline. Customer Experience Expertise: Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems. Influential Communicator: Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes. Collaborative Partner: Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership. Performance-Oriented: Relentless focus on results, driving measurable value to customers and the business. Qualifications
Residence in the Central United States (preferred for proximity to teams and markets). 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles. Proven success managing large, geographically distributed, multi-level teams. Bachelor’s degree in a technical or business-related field or equivalent experience (advanced degree preferred). Strong proficiency in enterprise technology platforms and emerging digital experience solutions. Compensation
$204,800.00 - $380,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Accessibility and Equal Opportunity
If a Genesys employee referred you, please use the link they sent you to apply. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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