University of Arkansas for Medical Science
Call Center Operator I
University of Arkansas for Medical Science, Little Rock, Arkansas, United States, 72208
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.
Closing Date:
11/20/2025Type of Position:Clinical Staff - Medical Ancillary SupportJob Type:Regular Work Shift:
Sponsorship Available: NoInstitution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks
(available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply
link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:OPS | Campus Ops EO Hospital Operators Department's Website: Summary of Job Duties:**This position works Sunday-Thursday 10:30PM - 6:30AM**
This position is considered Campus Critical staffing. The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.Qualifications:
Minimum Qualifications: High school diploma or GED equivalent plus two (2) years of customer service call center and administrative experience
Excellent customer service skills.
Excellent verbal communication skills.
Intermediate proficiency with computers, telephone etiquette skills and general knowledge of office machines including printers and scanners.
Ability to follow oral instructions, read and write.
Must be able to work both day and night shifts along with weekends and holidays as required for staffing.
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology.
Additional Information:
Salary Information: $31,200.00 Annual $15.00 Hourly Required Documents to Apply: Resume Optional Documents: Proof of Veteran StatusSpecial Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edufor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Hearing, Sitting, TalkingFrequent Physical Activity:N/AOccasional Physical Activity:Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, WalkingBenefits Eligible:Yes
Sponsorship Available: NoInstitution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks
(available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply
link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:OPS | Campus Ops EO Hospital Operators Department's Website: Summary of Job Duties:**This position works Sunday-Thursday 10:30PM - 6:30AM**
This position is considered Campus Critical staffing. The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS.Qualifications:
Minimum Qualifications: High school diploma or GED equivalent plus two (2) years of customer service call center and administrative experience
Excellent customer service skills.
Excellent verbal communication skills.
Intermediate proficiency with computers, telephone etiquette skills and general knowledge of office machines including printers and scanners.
Ability to follow oral instructions, read and write.
Must be able to work both day and night shifts along with weekends and holidays as required for staffing.
Preferred Qualifications: Call center experience. Knowledge in basic medical terminology.
Additional Information:
Salary Information: $31,200.00 Annual $15.00 Hourly Required Documents to Apply: Resume Optional Documents: Proof of Veteran StatusSpecial Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edufor any recruiting relatedquestions.
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Hearing, Sitting, TalkingFrequent Physical Activity:N/AOccasional Physical Activity:Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, WalkingBenefits Eligible:Yes