NYS Office of Information Technology Services
Information Technology Specialist 2 (NY HELPs) - 8344
NYS Office of Information Technology Services, New York, New York, us, 10261
Overview
Information Technology Specialist 2 (NY HELPs) - 8344
role at
NYS Office of Information Technology Services .
Base pay range
$66,951.00/yr - $85,138.00/yr
This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Duties Description Under the general direction of an Information Technology Specialist 3, SG-23, within Dedicated Support, OPWDD, the Information Technology Specialist 2/Zone Technician, SG-18, will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS’s client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Troubleshoot and provide technical on-site assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum Qualifications
Open Competitive: A Bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
OR A Bachelor's or higher-level degree in any field and one year of experience in information technology;
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Please Note
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off — Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits — Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Seniority level Entry level
Employment type Full-time
Job function Science, Information Technology, and Engineering
Industries IT Services and IT Consulting
New York, NY $65,000.00-$72,000.00 2 weeks ago
New York City Metropolitan Area $120,000.00-$140,000.00 6 days ago
New York, NY $52,000.00-$88,000.00 1 month ago
Information Technology Specialist 2 - Hourly (NY HELPs) - 9855
New York, NY $65,000.00-$75,000.00 1 day ago
New York, NY $35.58-$109,000.00 5 days ago
New York, NY $66,951.00-$85,138.00 5 days ago
New York, NY $66,951.00-$85,138.00 1 week ago
New York, NY $66,951.00-$85,138.00 5 days ago
Bronx, NY $66,951.00-$85,138.00 5 days ago
New York, NY $66,951.00-$85,138.00 6 days ago
Information Technology Specialist 2 - Hourly - 3472 Information Technology Specialist 2 - Hourly - 9764 Oakland, NJ $65,000.00-$85,000.00 1 month ago
New York City Metropolitan Area $125,000.00-$175,000.00 5 days ago
New York, NY $66,951.00-$85,138.00 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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role at
NYS Office of Information Technology Services .
Base pay range
$66,951.00/yr - $85,138.00/yr
This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Duties Description Under the general direction of an Information Technology Specialist 3, SG-23, within Dedicated Support, OPWDD, the Information Technology Specialist 2/Zone Technician, SG-18, will function as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS’s client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function printers and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Troubleshoot and provide technical on-site assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum Qualifications
Open Competitive: A Bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
OR A Bachelor's or higher-level degree in any field and one year of experience in information technology;
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Please Note
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off — Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits — Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Seniority level Entry level
Employment type Full-time
Job function Science, Information Technology, and Engineering
Industries IT Services and IT Consulting
New York, NY $65,000.00-$72,000.00 2 weeks ago
New York City Metropolitan Area $120,000.00-$140,000.00 6 days ago
New York, NY $52,000.00-$88,000.00 1 month ago
Information Technology Specialist 2 - Hourly (NY HELPs) - 9855
New York, NY $65,000.00-$75,000.00 1 day ago
New York, NY $35.58-$109,000.00 5 days ago
New York, NY $66,951.00-$85,138.00 5 days ago
New York, NY $66,951.00-$85,138.00 1 week ago
New York, NY $66,951.00-$85,138.00 5 days ago
Bronx, NY $66,951.00-$85,138.00 5 days ago
New York, NY $66,951.00-$85,138.00 6 days ago
Information Technology Specialist 2 - Hourly - 3472 Information Technology Specialist 2 - Hourly - 9764 Oakland, NJ $65,000.00-$85,000.00 1 month ago
New York City Metropolitan Area $125,000.00-$175,000.00 5 days ago
New York, NY $66,951.00-$85,138.00 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr