University Mechanical Contractors, Inc (UMC)
IT Help Desk Technician
University Mechanical Contractors, Inc (UMC), Lynnwood, Washington, United States, 98037
UMC
Location:
Lynnwood, WA
Starting Salary Range:
$26 - $29/hour; depending on experience
Location:
Lynnwood, WA
Classification:
Non-Exempt
Must be eligible to work in the U.S. - Sponsorship not available
Position Overview Provide first level of support for computer users, ensure information is current, and provide installation, troubleshooting and training services as needed.
Key Responsibilities
Install hardware and components such as monitors, keyboards, printers, and disk drives.
Computer hardware & software troubleshooting
Computer upgrades such as hard drives & ram.
System Imaging, load appropriate software packages (i.e., operating systems, networking components and office applications).
Setup user accounts in Active Directory and Office 365
Setup cell phones and desk phones
License software packages to ensure compliance, asset tracking, and monitor inventory.
Assist in the customization and adaptation of existing programs to meet user's requirements.
Provide one-on-one computer/telephone support to employees in-house and on job sites.
Connect users to networks and provide initial training in applications.
Communicates project status, updates, and completion information to managers and/or users. Tracks support requests using help desk ticketing software.
Create technical and end user documentation.
Regular attendance and promptness are considered part of each employee's essential job functions.
Secondary Responsibilities
Back up IT Operations Supervisor's duties when needed.
Required Skills and Abilities
Technical knowledge of Desktop hardware and operating systems
Ability to troubleshoot network connectivity.
Excellent oral and written communication skills
Excellent interpersonal skills
Exceptional customer-service orientation
Ability to be receptive to new changes to software, procedures, and policies.
Willing to work as a team and with other employees.
Supervisory Responsibility
None.
Preferred Education and Experience
1 year of related work experience desired
Required Licensing and Other Certifications
Maintain a valid driver's license and satisfactory driving record.
Affirmative Action UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
EEO Policy UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affi...
PI278945009
#J-18808-Ljbffr
Lynnwood, WA
Starting Salary Range:
$26 - $29/hour; depending on experience
Location:
Lynnwood, WA
Classification:
Non-Exempt
Must be eligible to work in the U.S. - Sponsorship not available
Position Overview Provide first level of support for computer users, ensure information is current, and provide installation, troubleshooting and training services as needed.
Key Responsibilities
Install hardware and components such as monitors, keyboards, printers, and disk drives.
Computer hardware & software troubleshooting
Computer upgrades such as hard drives & ram.
System Imaging, load appropriate software packages (i.e., operating systems, networking components and office applications).
Setup user accounts in Active Directory and Office 365
Setup cell phones and desk phones
License software packages to ensure compliance, asset tracking, and monitor inventory.
Assist in the customization and adaptation of existing programs to meet user's requirements.
Provide one-on-one computer/telephone support to employees in-house and on job sites.
Connect users to networks and provide initial training in applications.
Communicates project status, updates, and completion information to managers and/or users. Tracks support requests using help desk ticketing software.
Create technical and end user documentation.
Regular attendance and promptness are considered part of each employee's essential job functions.
Secondary Responsibilities
Back up IT Operations Supervisor's duties when needed.
Required Skills and Abilities
Technical knowledge of Desktop hardware and operating systems
Ability to troubleshoot network connectivity.
Excellent oral and written communication skills
Excellent interpersonal skills
Exceptional customer-service orientation
Ability to be receptive to new changes to software, procedures, and policies.
Willing to work as a team and with other employees.
Supervisory Responsibility
None.
Preferred Education and Experience
1 year of related work experience desired
Required Licensing and Other Certifications
Maintain a valid driver's license and satisfactory driving record.
Affirmative Action UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
EEO Policy UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affi...
PI278945009
#J-18808-Ljbffr