lululemon
Overview
Assistant Manager, Guest Experience | Dallas Join to apply for the Assistant Manager, Guest Experience | Dallas role at lululemon. lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people. Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, creating a culture where people feel a sense of belonging and have opportunities to grow. They ensure their team delivers outstanding guest experiences in line with company values and directives. Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the store and lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience and Community
Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in‑the‑moment decisions to maintain efficiency and effectiveness of floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data and metrics (e.g., P&L statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandising changes are accomplished. Open and close the store in accordance with opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget and People Management
Accountable for delegated aspects of controllable budget and labor hours. Leadership role directly responsible for a subset of store employees as delegated by Store Manager. What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience for every guest through the team Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies aligned to the company vision and values Change Management: Leads others through change processes Interactive Communication: Conveys information effectively while interacting with others Job Requirements
Eligibility
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability: Work occurs on a variable schedule including early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience
1 year people management experience 1 year leadership experience including managing business operations, administration, and projects or processes Education and Nice-to-Have
Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales management experience Experience: 1 year recruiting, hiring, or training employees Work Context
Work occurs in an environment with bright lights and loud music Work is performed as part of a team and also independently May involve managing conflicts or mediating problems between others or deescalating guest issues Involves building relationships with strangers/new people and strengthening community partnerships Work may involve computer or other technical devices, including virtual meetings Work involves moving through a store for most of a shift and may include sitting for extended periods May involve moving boxes weighing up to 30 lbs Compensation & Benefits
Base Pay Range: $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range: $28.99 - $39.23/hour lululemon’s compensation offerings include a pay-for-performance philosophy with a competitive bonus program, eligibility requirements apply. Benefits include: Extended health and dental, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, Parenthood top-up, development courses, and mentorship/leadership programs. Some benefits have eligibility requirements and may change over time. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development course offerings People networks, mentorship programs, leadership series Note: We are hiring for both Dallas Galleria and North Park Center locations. Locations and Seniority
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Retail We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Assistant Manager, Guest Experience | Dallas Join to apply for the Assistant Manager, Guest Experience | Dallas role at lululemon. lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people. Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, creating a culture where people feel a sense of belonging and have opportunities to grow. They ensure their team delivers outstanding guest experiences in line with company values and directives. Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the store and lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience and Community
Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in‑the‑moment decisions to maintain efficiency and effectiveness of floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data and metrics (e.g., P&L statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandising changes are accomplished. Open and close the store in accordance with opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget and People Management
Accountable for delegated aspects of controllable budget and labor hours. Leadership role directly responsible for a subset of store employees as delegated by Store Manager. What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience for every guest through the team Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies aligned to the company vision and values Change Management: Leads others through change processes Interactive Communication: Conveys information effectively while interacting with others Job Requirements
Eligibility
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation Schedule/Availability: Work occurs on a variable schedule including early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience
1 year people management experience 1 year leadership experience including managing business operations, administration, and projects or processes Education and Nice-to-Have
Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales management experience Experience: 1 year recruiting, hiring, or training employees Work Context
Work occurs in an environment with bright lights and loud music Work is performed as part of a team and also independently May involve managing conflicts or mediating problems between others or deescalating guest issues Involves building relationships with strangers/new people and strengthening community partnerships Work may involve computer or other technical devices, including virtual meetings Work involves moving through a store for most of a shift and may include sitting for extended periods May involve moving boxes weighing up to 30 lbs Compensation & Benefits
Base Pay Range: $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range: $28.99 - $39.23/hour lululemon’s compensation offerings include a pay-for-performance philosophy with a competitive bonus program, eligibility requirements apply. Benefits include: Extended health and dental, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, Parenthood top-up, development courses, and mentorship/leadership programs. Some benefits have eligibility requirements and may change over time. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Development course offerings People networks, mentorship programs, leadership series Note: We are hiring for both Dallas Galleria and North Park Center locations. Locations and Seniority
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Retail We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr