Hilton
Guest Service Agent (Part-Time) - GALLERYone, DoubleTree by Hilton Fort Lauderda
Hilton, Fort Lauderdale, Florida, us, 33336
Overview
The Guest Service Agent (Part-Time) – GALLERYone, DoubleTree by Hilton Fort Lauderdale is part of Hilton. The role focuses on delivering outstanding guest service and supporting hotel profitability by greeting, registering, and assisting guests throughout their stay. What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have bell staff assist them. Assist guests with check-out, ensuring rooms and services are accurately accounted for; use the point-of-sale system; handle money; process credit/debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards. Demonstrate thorough knowledge of hotel information (rooms, rates, packages, promotions, local area) and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests, resolve issues promptly and professionally. Field guest complaints, conduct research, resolve issues, and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of Hilton’s Values and the following key attributes: Hospitality – Delivering exceptional guest experiences. Integrity – Doing the right thing, all the time. Leadership – Leaders in the industry and communities. Teamwork – Team players in everything we do. Ownership – Owners of actions and decisions. Now – Operating with urgency and discipline. Quality Productivity Dependability Customer Focus Adaptability Work details
Location:
DoubleTree Fort Lauderdale Galleria Schedule:
Part-time, rotating shifts; weekends and holidays required Pay Rate:
$18.00 per hour Brand:
DoubleTree by Hilton Seniority level
Entry level Employment type
Part-time Job function
Other Industries – Hospitality
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The Guest Service Agent (Part-Time) – GALLERYone, DoubleTree by Hilton Fort Lauderdale is part of Hilton. The role focuses on delivering outstanding guest service and supporting hotel profitability by greeting, registering, and assisting guests throughout their stay. What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have bell staff assist them. Assist guests with check-out, ensuring rooms and services are accurately accounted for; use the point-of-sale system; handle money; process credit/debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards. Demonstrate thorough knowledge of hotel information (rooms, rates, packages, promotions, local area) and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests, resolve issues promptly and professionally. Field guest complaints, conduct research, resolve issues, and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of Hilton’s Values and the following key attributes: Hospitality – Delivering exceptional guest experiences. Integrity – Doing the right thing, all the time. Leadership – Leaders in the industry and communities. Teamwork – Team players in everything we do. Ownership – Owners of actions and decisions. Now – Operating with urgency and discipline. Quality Productivity Dependability Customer Focus Adaptability Work details
Location:
DoubleTree Fort Lauderdale Galleria Schedule:
Part-time, rotating shifts; weekends and holidays required Pay Rate:
$18.00 per hour Brand:
DoubleTree by Hilton Seniority level
Entry level Employment type
Part-time Job function
Other Industries – Hospitality
#J-18808-Ljbffr