Westgate Resorts
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Overview Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description World of Westgate (WOW) University is an educational entity and strategic tool to achieve the company mission of putting our Owners on vacation, keeping them engaged and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom style educational events, The WOW Owner Ambassador must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.
Responsibilities
Deliver outstanding customer service internally and externally by greeting each owner with a smile and addressing their needs promptly
Build positive relationships with owners by using their names and making them feel welcome
Enter daily reporting feedback on customers inquiries
Explain, educate owners on owner benefits
Communicate clearly and professionally with customers and all levels of employees
Speak on a public platform to owners
Solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management
Perform all other duties as required
100% assigned to Westgate Resort(s)
Additional travel may be necessary as Westgate University evolves
Qualifications
Flexibility in schedule
Excellent presentation skills (oral and written) with the ability to deliver engaging presentations
Assist with Phone Conference Appointments during Off-Peak Times
Operational knowledge of MS Office: Excel, Word, and PowerPoint
Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus
Customer sales and service training experience (minimum of 2 years in the industry or related field)
Strong analytical and decision-making skills
Demonstrate strong organizational abilities to consistently meet deadlines
Westgate Resorts Owner Services and Account Management experience is a plus
Bilingual English / Spanish is a plus
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Equal Employment Opportunity Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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Overview Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description World of Westgate (WOW) University is an educational entity and strategic tool to achieve the company mission of putting our Owners on vacation, keeping them engaged and making applicable payments timely. Positioned at Westgate’s larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom style educational events, The WOW Owner Ambassador must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.
Responsibilities
Deliver outstanding customer service internally and externally by greeting each owner with a smile and addressing their needs promptly
Build positive relationships with owners by using their names and making them feel welcome
Enter daily reporting feedback on customers inquiries
Explain, educate owners on owner benefits
Communicate clearly and professionally with customers and all levels of employees
Speak on a public platform to owners
Solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management
Perform all other duties as required
100% assigned to Westgate Resort(s)
Additional travel may be necessary as Westgate University evolves
Qualifications
Flexibility in schedule
Excellent presentation skills (oral and written) with the ability to deliver engaging presentations
Assist with Phone Conference Appointments during Off-Peak Times
Operational knowledge of MS Office: Excel, Word, and PowerPoint
Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus
Customer sales and service training experience (minimum of 2 years in the industry or related field)
Strong analytical and decision-making skills
Demonstrate strong organizational abilities to consistently meet deadlines
Westgate Resorts Owner Services and Account Management experience is a plus
Bilingual English / Spanish is a plus
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Equal Employment Opportunity Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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