Westgate Resorts
Overview
Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee is adjacent to Great Smoky Mountains National Park and offers an engaging work environment with guest services at heart. The role offers $21.00 per hour and includes the Daily Pay benefit for access to earned pay. On-site parking is available at the Eagles Landing Team Member Parking lot. We are an organization built on service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. As Front Desk Supervisor, you will: Responsibilities
Supervise and train front desk agents to deliver top-notch customer service and operational excellence Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management Schedule and manage front desk staff, ensuring adequate coverage at all times Monitor and manage financial transactions, including room charges, payments, and cash handling Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions Coordinate with housekeeping when VIP Guests arrive Qualifications
Proven experience in a supervisory role within the hospitality industry, preferably at the front desk Strong leadership skills with the ability to motivate and manage a team effectively Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests Must be able to lift up to 15lbs and stand for long periods Required to pass a background check, drug test, and prove eligibility to work in the United States Benefits
Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Equal Employment Opportunity
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee is adjacent to Great Smoky Mountains National Park and offers an engaging work environment with guest services at heart. The role offers $21.00 per hour and includes the Daily Pay benefit for access to earned pay. On-site parking is available at the Eagles Landing Team Member Parking lot. We are an organization built on service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. As Front Desk Supervisor, you will: Responsibilities
Supervise and train front desk agents to deliver top-notch customer service and operational excellence Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management Schedule and manage front desk staff, ensuring adequate coverage at all times Monitor and manage financial transactions, including room charges, payments, and cash handling Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions Coordinate with housekeeping when VIP Guests arrive Qualifications
Proven experience in a supervisory role within the hospitality industry, preferably at the front desk Strong leadership skills with the ability to motivate and manage a team effectively Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests Must be able to lift up to 15lbs and stand for long periods Required to pass a background check, drug test, and prove eligibility to work in the United States Benefits
Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Equal Employment Opportunity
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
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