Petco
Overview
Be among the first 25 applicants. Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to implement business improvement plans. Drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Leads with an Omni Channel sales mindset to solve guest needs (e.g., Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, Repeat Delivery). Act as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Model selling behaviors and support guest interactions as needed. Recruit, hire, train, coach, validate, recognize, manage performance and develop directly reporting partners to run the Pet Care Center efficiently and to Petco standards. Ensure weekly schedules maximize sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration across departments, demonstrating passion for people and pets. Oversee ongoing replenishment and brand standards in partnership with the operations team. Display and champion Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate and motivate teams. Promote safety by ensuring policies and safety standards are observed and updated as needed. Foster a collaborative culture that increases efficiency and improves guest engagement and company image. Prioritize talent development and maintain a strong talent bench with internal training and external recruitment as needed. Engage and be present; represent Petco’s brand at a high level with positive leadership and high standards within a fun working environment. Education and Experience
A high school diploma or equivalent required; some college-level business/management courses preferred. 2+ years of management experience required; 3+ years preferred. Must be licensed to operate a motor vehicle. Proficiency in Outlook, Word, Excel, PowerPoint and other applications; strong guest service and people development skills. Aptitude for demonstrating strong guest service and the ability to instruct others. Supervisory Responsibility
Directly supervises Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers. Influences Vetco and Vet Hospital guest strategies in partnership with other teams. Attract, hire, and retain top selling-focused talent; participate in new partner and leader interviews and selection. Work Environment
This role requires weekend availability and indoor work with some physical activity (moving up to 50 pounds, bending, kneeling, standing for long periods). Occasional travel may be required. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable laws. Pay ranges and benefits information are provided as required by law and company policy. Details at https://careers.petco.com/us/en/key-benefits.
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Be among the first 25 applicants. Create a healthier, brighter future for pets, pet parents and people. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Responsibilities
Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to implement business improvement plans. Drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets. Leads with an Omni Channel sales mindset to solve guest needs (e.g., Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, Repeat Delivery). Act as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions. Process register transactions to create a great guest experience. Model selling behaviors and support guest interactions as needed. Recruit, hire, train, coach, validate, recognize, manage performance and develop directly reporting partners to run the Pet Care Center efficiently and to Petco standards. Ensure weekly schedules maximize sales floor coverage and guest engagement using Petco selling behaviors. Promote a positive leadership culture of teamwork, inclusion and collaboration across departments, demonstrating passion for people and pets. Oversee ongoing replenishment and brand standards in partnership with the operations team. Display and champion Petco Leadership Expectations. Other Essential Duties
Model inspiring leadership and selling behaviors; provide proactive leadership to maintain a positive business climate and motivate teams. Promote safety by ensuring policies and safety standards are observed and updated as needed. Foster a collaborative culture that increases efficiency and improves guest engagement and company image. Prioritize talent development and maintain a strong talent bench with internal training and external recruitment as needed. Engage and be present; represent Petco’s brand at a high level with positive leadership and high standards within a fun working environment. Education and Experience
A high school diploma or equivalent required; some college-level business/management courses preferred. 2+ years of management experience required; 3+ years preferred. Must be licensed to operate a motor vehicle. Proficiency in Outlook, Word, Excel, PowerPoint and other applications; strong guest service and people development skills. Aptitude for demonstrating strong guest service and the ability to instruct others. Supervisory Responsibility
Directly supervises Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers. Influences Vetco and Vet Hospital guest strategies in partnership with other teams. Attract, hire, and retain top selling-focused talent; participate in new partner and leader interviews and selection. Work Environment
This role requires weekend availability and indoor work with some physical activity (moving up to 50 pounds, bending, kneeling, standing for long periods). Occasional travel may be required. Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable laws. Pay ranges and benefits information are provided as required by law and company policy. Details at https://careers.petco.com/us/en/key-benefits.
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