Business Systems Analyst II

Overview The Business Systems Analyst at AmTrust is responsible for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of project stakeholders, including customers and end users. The BSA serves as the conduit between the customer community and the software development team through which requirements flow. They facilitate discussions among business stakeholders across the organization to ensure all groups impacted by a project have the opportunity to provide necessary feedback as functional requirements are gathered and confirmed. Projects can range from minor enhancements to larger and more complex work items for insurance quoting and policy management systems, and responsibilities may include production support on assigned systems. The BSA works with IT to deliver software solutions for new and existing products and services within our company. They are involved at some level throughout the entire software development life cycle and collaborate with technology teams to ensure they have the information needed for successful solution delivery. They serve the agile teams by ongoing and iterative prioritization of the product backlog, ensuring requirements for user stories/features are complete prior to each sprint, and addressing questions the team may have in sprint planning and throughout the sprint. The BSA is responsible for ensuring that tasks are performed properly and verifying customer satisfaction. Responsibilities Provide status to team leads, project managers, and delivery managers. Act as a primary liaison between users and IT project/delivery teams. Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality. Participate in the implementation of the BSA CoE Services, Standards, and Development. Provide guidance to less experienced team members. Analyze and identify the sources of application problems and work with IT to successfully resolve them. Conduct preliminary analysis to determine sources of discrepancies between actual and expected results. Plan, document, evaluate, and track results to ensure proper operation and freedom from defects. Troubleshoot all system problems and coordinate resolution with programming staff to ensure system changes are appropriate and viable. Ensure internal product stakeholders’ needs/expectations are met and promote transparency by helping communicate through agile practices. Participate in demand and steering committees to assist with the analysis and sizing of business work requests. Collect and define requirements, translate them into functional design documents, and participate in the technical design, test planning, and user documentation processes. Create mock-ups, wireframes, and other documents in support of functional requirements and to aid in sponsor sign-off. Serve as a subject matter expert for assigned business domains and systems. Work on projects or assist other BSAs on larger/complex projects and strategic efforts. Collaborate closely with Architects, Developers, Quality Assurance, and end users to ensure that developed functionality meets requirements. Analyze business processes, planning, developing, implementing, and supporting new or existing applications. Qualifications Bachelor of Science Degree or equivalent business experience required. 3+ years of experience in the design and development of complex business systems, preferably in the Property & Casualty insurance industry. Strong background knowledge of core business analysis practices and utilization of various techniques. Successful elicitation, prioritization, documentation, and organization of requirements. Ability to document and analyze business and system processes. Ability to provide recommendations for business and/or system processes. Effective requirement estimation skills. Experience with full SDLC methodology, including requirements, design, testing, and support in an agile environment. Ability to communicate effectively with both business and technical staff and convey complex ideas verbally and in written form. Flexible team player who can work in a fast-paced environment where ambiguity exists and priorities are subject to change. Ability to collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants. Ability to share knowledge and train others. Ability to multi-task successfully on several projects simultaneously. Ability to work independently as well as effectively on medium to large projects. Demonstrated timely delivery of projects. Ability to professionally manage challenging situations. Proficiency in Word and Excel. 3+ years of experience in Commercial Property & Casualty insurance required. What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance (including eligible spouses & children), Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off. AmTrust strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This concept encompasses, but is not limited to, human differences concerning race, ethnicity, gender, sexual orientation, culture, religion, or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain, and develop the best talent available. We see diversity as more than just policies and practices; it is an integral part of who we are as a company, how we operate, and how we envision our future.

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