Amentum
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Service Desk Support - Mid
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Amentum 3 months ago Be among the first 25 applicants Join to apply for the
Service Desk Support - Mid
role at
Amentum Get AI-powered advice on this job and more exclusive features. As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that’s mission is to develop and operate the best possible software for critical national security enterprise applications. This organization leverages SCRUM and SAFE Agile software development methodology and strong Dev Ops practices.
You will be responsible providing support to application users on a variety of issues. You will identify, research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. “This position is contingent upon award”
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.
Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Minimum of 5 years’ experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
A typical day in the life on this program involves:
Receive and triage user-reported issues Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate with other groups as appropriate Escalate complex issues with detailed description of issues to higher-tier groups Document each interaction Track and manage operational metrics
Requirements:
Active Top Secret with SCI Eligibility Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software Education: Bachelor’s degree In absence of degree, additional years of experience may be substituted for educational requirements
Clearance Required:
Top Secret with SCI Eligibility
Minimum Education:
Bachelor’s degree
In absence of degree, additional years of experience may be substituted for educational requirements
Minimum Years of Experience:
Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software
Preferred:
Business Analysis and Project Management: Agile Principles AWS Certifications
#javelin Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Amentum by 2x Get notified about new Service Desk Specialist jobs in
Washington, DC . IT Service Desk Specialist - SECRET clearance required
Washington, DC $65,000.00-$80,000.00 1 month ago IT Service Desk Specialist - SECRET clearance required
Washington, DC $70,000.00-$75,000.00 1 week ago Bethesda, MD $65,000.00-$80,000.00 8 hours ago Washington, DC $47,000.00-$58,000.00 12 hours ago IT Service Desk Specialist - TOP SECRET clearance required
Tier 1 Service Desk Technician (Help Desk Support Specialist II)
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Service Desk Support - Mid
role at
Amentum 3 months ago Be among the first 25 applicants Join to apply for the
Service Desk Support - Mid
role at
Amentum Get AI-powered advice on this job and more exclusive features. As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that’s mission is to develop and operate the best possible software for critical national security enterprise applications. This organization leverages SCRUM and SAFE Agile software development methodology and strong Dev Ops practices.
You will be responsible providing support to application users on a variety of issues. You will identify, research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. “This position is contingent upon award”
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.
Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Minimum of 5 years’ experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
A typical day in the life on this program involves:
Receive and triage user-reported issues Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate with other groups as appropriate Escalate complex issues with detailed description of issues to higher-tier groups Document each interaction Track and manage operational metrics
Requirements:
Active Top Secret with SCI Eligibility Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software Education: Bachelor’s degree In absence of degree, additional years of experience may be substituted for educational requirements
Clearance Required:
Top Secret with SCI Eligibility
Minimum Education:
Bachelor’s degree
In absence of degree, additional years of experience may be substituted for educational requirements
Minimum Years of Experience:
Minimum of 2 years of experience in the evaluation, installation, configuration management, and user support of hardware and software
Preferred:
Business Analysis and Project Management: Agile Principles AWS Certifications
#javelin Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Amentum by 2x Get notified about new Service Desk Specialist jobs in
Washington, DC . IT Service Desk Specialist - SECRET clearance required
Washington, DC $65,000.00-$80,000.00 1 month ago IT Service Desk Specialist - SECRET clearance required
Washington, DC $70,000.00-$75,000.00 1 week ago Bethesda, MD $65,000.00-$80,000.00 8 hours ago Washington, DC $47,000.00-$58,000.00 12 hours ago IT Service Desk Specialist - TOP SECRET clearance required
Tier 1 Service Desk Technician (Help Desk Support Specialist II)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr