IT Support Specialist Job at Railroad Construction Company in Riverdale

Join Our Team!
Railroad Construction Company, Inc. is seeking a self-starter with 3+ years of experience thriving in adynamic, fast-paced environmentto join our IT support team. If you’re passionate about construction & IT, eager to gain hands-on experience, and ready to grow your career, we want to hear from you!

Key Responsibilities:

• Deliver friendly and professional technical support to end-users via phone, email, or in-person interactions.
• Diagnose and resolve hardware and software issues, including login challenges, network connectivity problems, software installations, conference room setups, and printer troubleshooting.
• Log, prioritize, and track support requests using a ticketing system.
• Monitor the ticket queue to ensure timely responses and escalate unresolved issues when necessary.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Assist with software deployment, updates, and patch management.
• Perform hardware and software upgrades as required.
• Maintain accurate records of support requests, resolutions, and troubleshooting processes.
• Contribute to creating and updating knowledge base articles for common technical issues.
• Provide basic training to users on software and hardware functionality.
• Develop and distribute user guides and tutorials as needed.
• Follow IT security policies and ensure compliance with organizational procedures.
• Collaborate with Level 2 and Level 3 support teams to resolve complex technical challenges.
• Share feedback on recurring issues to aid in system and process improvements.

What We Offer: Salary: $55,000 to $70,000
Health, Dental & Vision Insurance
Employee Stock Ownership Plan (ESOP)
401(k) with Employer Match
Paid Time Off & Holidays
Bonus Program
Tuition Reimbursement
Life Insurance

Come join a company where safety, quality, productivity & having fun are core values. Railroad Construction Company, Inc. is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer, including disabled and veterans.