Customer Success Manager

Salary : $53,760 – $84,480/year + bonus + benefits Job Summary : As a Customer Success Manager II at ZoomInfo, you'll manage strategic customer relationships to drive product adoption, retention, and growth. You'll act as a trusted advisor to clients, deliver business reviews, and align ZoomInfo’s value with customers’ evolving needs. The role is focused on ensuring customer satisfaction while identifying expansion opportunities. Key Responsibilities : Build and maintain strong relationships with mid-market strategic customers Drive product adoption and ensure customers achieve business value Conduct regular business reviews and success planning Monitor account health, identify risks, and collaborate on renewals Advocate for customer needs internally and share feedback with product teams Qualifications : 2+ years in customer success, account management, or SaaS sales Experience working with mid-market clients Strong communication and presentation skills Ability to manage multiple projects and build cross-functional alignment Familiarity with sales methodologies (e.g., Sandler, MEDDIC) is a plus Bachelor’s or Master’s degree preferred Hybrid work model (3+ days/week in office) Comprehensive medical, dental, and vision coverage 401(k) with match Equity eligibility and bonus potential Parental leave and family support programs Ongoing training and career development About ZoomInfo : ZoomInfo (NASDAQ: GTM) is a Go-To-Market Intelligence Platform used by over 35,000 companies to drive faster growth with trusted data and AI-powered insights. Early Career Program (Sales & Marketing) – Netherlands

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