City of Cuyahoga Falls is hiring: Hardware / Software Support Specialist in Cuya

Position: Hardware/Software Support Specialist Department: Information Technology Services

We are looking for a talented and motivated IT Specialist to join our team under the supervision of the Information Services Manager. This is your chance to be a part of a dedicated team that strives to maintain the City's technological infrastructure and enhance the efficiency of our operations.

Responsibilities:

• Installation & Maintenance: Provide installation, maintenance, and support for the City's PC and local area network infrastructure.
• Troubleshooting: Troubleshoot PC hardware and software issues, including Microsoft Windows, Office, and various security software.
• Device Support: Install, maintain, and troubleshoot Apple iPad, iPhone devices, and VOIP telephone handsets.
• Software Support: Assist with maintaining the City's email system, support third-party software applications, and review hardware/software purchase requests.
• Network Maintenance: Assist in maintaining Windows Active Directory infrastructure, local area network, and attached devices.
• User Assistance: Help users resolve technical issues and serve on various employee committees.

Requirements:

• Education & Experience: Degree in information systems or a related field, with 2-4 years of PC/network experience in a business environment, or an equivalent combination of education and experience.
• Skills: Strong interpersonal skills, attention to detail, and the ability to diagnose and resolve computer hardware and software problems.
• Abilities: Work independently and as a team member, communicate orally and in writing effectively, and maintain effective working relationships.
• Licensure and Certification: Valid State of Ohio driver’s license with continuing eligibility.
• Special Requirements: Must be a non-smoker and non-tobacco/nicotine user for the duration of employment.

Working Conditions:

Frequent sitting, standing, walking, and occasional lifting/moving up to 35 pounds. Office setting with typically quiet noise levels.

Benefits:

• Professional Growth: Opportunity to develop your skills and grow within the organization.
• Collaborative Culture: Work with a supportive team committed to professionalism and ethical computing standards.
• Make a Difference: Contribute to the efficiency and integrity of the City's technological infrastructure.
• Competitive Total Compensation Package: The City of Cuyahoga Falls offers an exceptional total benefits package, including Ohio Public Employees Retirement System pension benefits.

The starting annual salary for this position is $68,481, with scheduled merit/step increases. After 5 successful years in the position, the annual salary is $85,649. The workweek is Monday–Friday, 8 AM – 5 PM. This is a classified, exempt, non-bargaining position.

Equal Employment Opportunity statement: The City of Cuyahoga Falls is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, or disability.