viLogics
Overview
System Administrator – MSP Experience Required (Preferred Kaseya Knowledge)
Location: viLogics SWFL Office – Naples, FL (Operations Center) – In-Office Only
viLogics is seeking a
System Administrator
with a
Managed Service Provider (MSP) background
to join our dynamic team in
Naples, FL . This is a
strictly in-office position — remote work is not available.
As team-building and collaboration are critical to our success, this role requires
daily face-to-face interaction
with colleagues and leadership.
The ideal candidate will provide
technical support
for customers, ensuring the seamless operation and security of IT systems, networks, and applications. Candidates with experience in
Kaseya or similar RMM (Remote Monitoring and Management) tools
are
strongly preferred . This position requires
hands-on troubleshooting, proactive IT management, and exceptional problem-solving skills in a fast-paced, customer-facing environment .
Responsibilities
In-office, on-site support
for
Windows-based systems, networking, and IT infrastructure .
Install, configure, and maintain
server, desktop, and network environments
to ensure peak performance and security.
Utilize
RMM tools (preferably Kaseya)
to proactively monitor, manage, and resolve IT issues.
Perform
system backups, recovery operations, and general maintenance
to maximize uptime and efficiency.
Research, plan, and execute
software and hardware upgrades
for internal and external environments.
Work within a
CRM ticketing system
to log, resolve, and escalate technical issues, ensuring timely customer follow-ups.
Install, configure, and troubleshoot network devices, including
firewalls, switches, routers, and access points .
Assist with
cybersecurity best practices
to protect systems against vulnerabilities and security threats.
Document IT procedures, system configurations, troubleshooting steps, and knowledge base articles.
Collaborate with team members in person
to develop, test, and implement IT solutions.
Provide guidance and
on-site training to junior technicians
when necessary.
Qualifications Education:
Bachelor’s degree in
Information Technology, Computer Science, or a related field .
Experience:
3-5 years
of hands-on IT experience, preferably within an
MSP environment .
Strong knowledge of
Microsoft Windows Server 2016 and newer .
Experience with
Active Directory, Group Policy, Office 365, and Exchange Online .
Proficiency in
IP addressing, subnetting, VLANs, and firewall configurations .
Hands-on experience with
virtualization, networking (DNS, DHCP, VPN, TCP/IP), and cybersecurity best practices .
Preferred experience with Kaseya
or other RMM tools such as
NinjaOne, ConnectWise Automate, or Datto RMM .
Certifications (Preferred but Not Required):
Microsoft certifications ( MCP, MCSA, or equivalent )
CompTIA certifications ( A+, Network+, Security+ )
Cisco certifications ( CCNA )
Kaseya VSA or RMM-related certifications (preferred)
Skills & Abilities
Must be willing to work in-office daily—remote work is not an option.
Ability to
troubleshoot and resolve complex IT issues
efficiently.
Strong
customer service
and communication skills in a professional, customer-facing role.
Ability to work
independently and as part of a team
in a fast-paced, dynamic environment.
Willingness to
learn new technologies
and adapt to changing business needs.
Strong documentation skills with attention to detail.
Security-conscious mindset , ensuring IT best practices and compliance are upheld.
Additional Requirements
This is an in-office role—remote or hybrid work is NOT an option.
Travel may be required to customer sites or other viLogics locations.
Must possess a
valid driver’s license with a clean record .
Must be able to
pass a full background check .
Must be able to
pass a drug and alcohol screening .
Working Conditions & Schedule
Strictly in-office position
based in Naples, FL.
Standard office environment with occasional travel to client sites.
The role may require occasional
on-call or after-hours support .
viLogics operates
24/7/365 ; shift assignments are based on tenure and experience.
Holiday coverage may be required .
If you are a
technical problem solver
with
MSP experience
and a passion for
IT infrastructure, cybersecurity, and automation tools like Kaseya , and if you thrive in a
collaborative, in-office team environment , we encourage you to apply and be part of our cutting-edge technology team at viLogics!
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract and the employee is considered an AT-WILL employee, subject to termination with or without cause or resignation at any time. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify Human Resources.
#J-18808-Ljbffr
viLogics is seeking a
System Administrator
with a
Managed Service Provider (MSP) background
to join our dynamic team in
Naples, FL . This is a
strictly in-office position — remote work is not available.
As team-building and collaboration are critical to our success, this role requires
daily face-to-face interaction
with colleagues and leadership.
The ideal candidate will provide
technical support
for customers, ensuring the seamless operation and security of IT systems, networks, and applications. Candidates with experience in
Kaseya or similar RMM (Remote Monitoring and Management) tools
are
strongly preferred . This position requires
hands-on troubleshooting, proactive IT management, and exceptional problem-solving skills in a fast-paced, customer-facing environment .
Responsibilities
In-office, on-site support
for
Windows-based systems, networking, and IT infrastructure .
Install, configure, and maintain
server, desktop, and network environments
to ensure peak performance and security.
Utilize
RMM tools (preferably Kaseya)
to proactively monitor, manage, and resolve IT issues.
Perform
system backups, recovery operations, and general maintenance
to maximize uptime and efficiency.
Research, plan, and execute
software and hardware upgrades
for internal and external environments.
Work within a
CRM ticketing system
to log, resolve, and escalate technical issues, ensuring timely customer follow-ups.
Install, configure, and troubleshoot network devices, including
firewalls, switches, routers, and access points .
Assist with
cybersecurity best practices
to protect systems against vulnerabilities and security threats.
Document IT procedures, system configurations, troubleshooting steps, and knowledge base articles.
Collaborate with team members in person
to develop, test, and implement IT solutions.
Provide guidance and
on-site training to junior technicians
when necessary.
Qualifications Education:
Bachelor’s degree in
Information Technology, Computer Science, or a related field .
Experience:
3-5 years
of hands-on IT experience, preferably within an
MSP environment .
Strong knowledge of
Microsoft Windows Server 2016 and newer .
Experience with
Active Directory, Group Policy, Office 365, and Exchange Online .
Proficiency in
IP addressing, subnetting, VLANs, and firewall configurations .
Hands-on experience with
virtualization, networking (DNS, DHCP, VPN, TCP/IP), and cybersecurity best practices .
Preferred experience with Kaseya
or other RMM tools such as
NinjaOne, ConnectWise Automate, or Datto RMM .
Certifications (Preferred but Not Required):
Microsoft certifications ( MCP, MCSA, or equivalent )
CompTIA certifications ( A+, Network+, Security+ )
Cisco certifications ( CCNA )
Kaseya VSA or RMM-related certifications (preferred)
Skills & Abilities
Must be willing to work in-office daily—remote work is not an option.
Ability to
troubleshoot and resolve complex IT issues
efficiently.
Strong
customer service
and communication skills in a professional, customer-facing role.
Ability to work
independently and as part of a team
in a fast-paced, dynamic environment.
Willingness to
learn new technologies
and adapt to changing business needs.
Strong documentation skills with attention to detail.
Security-conscious mindset , ensuring IT best practices and compliance are upheld.
Additional Requirements
This is an in-office role—remote or hybrid work is NOT an option.
Travel may be required to customer sites or other viLogics locations.
Must possess a
valid driver’s license with a clean record .
Must be able to
pass a full background check .
Must be able to
pass a drug and alcohol screening .
Working Conditions & Schedule
Strictly in-office position
based in Naples, FL.
Standard office environment with occasional travel to client sites.
The role may require occasional
on-call or after-hours support .
viLogics operates
24/7/365 ; shift assignments are based on tenure and experience.
Holiday coverage may be required .
If you are a
technical problem solver
with
MSP experience
and a passion for
IT infrastructure, cybersecurity, and automation tools like Kaseya , and if you thrive in a
collaborative, in-office team environment , we encourage you to apply and be part of our cutting-edge technology team at viLogics!
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract and the employee is considered an AT-WILL employee, subject to termination with or without cause or resignation at any time. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify Human Resources.
#J-18808-Ljbffr