K2 Staffing
Overview
Our client is a family-owned, community-focused
MSP (Managed Services Provider)
that has served the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently seeking an
IT Help Desk Support Technician (Level 2) , with previous MSP experience, to join their team. Responsibilities
Escalated ticket resolution: Handle Level 2 incidents that frontline techs cant resolve. Remote & onsite support: Provide both remote troubleshooting and occasional in-person service. User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace. Server and network support: Assist in deploying and diagnosing Windows Servers (20162022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches. Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures. RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work. Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles. Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance. Qualifications
Experience 23 years in MSP or equivalent IT service desk roles. Hands-on experience with Windows (10/11) and server OS (Windows Server 20162022), Active Directory, Microsoft 365, Exchange, basic networking, and hardware troubleshooting. Familiarity with RMM/PSA tools for monitoring and ticket management. Experience in client communication and user-facing support. Technical Skills Proficiency in OS deployment, patch management, malware removal, and event log analysis. Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup. Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite). Certifications CompTIA A+, Network+, Security+. Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs. Professional Skills Strong troubleshooting, documentation, and multi-tasking abilities. Excellent verbal/written communication with both technical and non-technical audiences. Customer service orientationempathy, follow-through, and client satisfaction. Ability to work independently and collaboratively within a team setting. Ideal Candidate Snapshot 24 years MSP help desk experience CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus) Skilled with RMM/PSA tools and supporting server, desktop, and networking environments Excellent communicator, well-documented, proactive, and service-minded If youre seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you! #J-18808-Ljbffr
Our client is a family-owned, community-focused
MSP (Managed Services Provider)
that has served the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently seeking an
IT Help Desk Support Technician (Level 2) , with previous MSP experience, to join their team. Responsibilities
Escalated ticket resolution: Handle Level 2 incidents that frontline techs cant resolve. Remote & onsite support: Provide both remote troubleshooting and occasional in-person service. User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace. Server and network support: Assist in deploying and diagnosing Windows Servers (20162022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches. Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures. RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work. Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles. Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance. Qualifications
Experience 23 years in MSP or equivalent IT service desk roles. Hands-on experience with Windows (10/11) and server OS (Windows Server 20162022), Active Directory, Microsoft 365, Exchange, basic networking, and hardware troubleshooting. Familiarity with RMM/PSA tools for monitoring and ticket management. Experience in client communication and user-facing support. Technical Skills Proficiency in OS deployment, patch management, malware removal, and event log analysis. Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup. Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite). Certifications CompTIA A+, Network+, Security+. Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs. Professional Skills Strong troubleshooting, documentation, and multi-tasking abilities. Excellent verbal/written communication with both technical and non-technical audiences. Customer service orientationempathy, follow-through, and client satisfaction. Ability to work independently and collaboratively within a team setting. Ideal Candidate Snapshot 24 years MSP help desk experience CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus) Skilled with RMM/PSA tools and supporting server, desktop, and networking environments Excellent communicator, well-documented, proactive, and service-minded If youre seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you! #J-18808-Ljbffr