PASSKEY TECHNOLOGY
Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.
Duties and Responsibilities:
Project work including Microsoft 365, Windows Server, Networks and Cybersecurity
Setup and deploy desktops, laptops, firewalls, servers, switches, etc.
Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.
Assist team in monitoring ticketing queue, support requests and documenting in system.
Provide remote and on-site server/workstation technical support.
Work with the team to provide Passkey clients with a high level of service.
Qualifications:
2 or 4+ year degree with IT related courses preferred
3+ years IT support experience.
Certifications preferred.
Strong troubleshooting skills.
Curious and crave to learn, understand and grow.
Technical experience:
Microsoft 365
Entra, Defender for Cloud and Intune
Teams, SharePoint and OneDrive
Active Directory, Group Policy
User and computer migrations, onboarding and offboarding
Helpdesk
Mac skills
Networking
Firewalls
VMWare and Hyper‑V
Server hardware: RAID concepts, monitoring and alerting
Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N‑Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard
We offer:
Mileage reimbursement
Phone plan reimbursement
10 Holidays/10 Vacation/5 PTO Days
Health Insurance
Dental Insurance
SIMPLE plan with 3% company match
Training and certification reimbursement.
Position is Hybrid. Minimum 3 days in office per week. Site visits throughout the Twin Cities are needed on occasion. Some on-call duties.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Application Question(s):
Please describe any Managed Service Provider or IT Service Provider experience.
Experience:
IT support: 3 years (Required)
Ability to Commute:
Minneapolis, MN 55422 (Required)
Work Location: Hybrid remote in Minneapolis, MN 55422
#J-18808-Ljbffr
Duties and Responsibilities:
Project work including Microsoft 365, Windows Server, Networks and Cybersecurity
Setup and deploy desktops, laptops, firewalls, servers, switches, etc.
Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.
Assist team in monitoring ticketing queue, support requests and documenting in system.
Provide remote and on-site server/workstation technical support.
Work with the team to provide Passkey clients with a high level of service.
Qualifications:
2 or 4+ year degree with IT related courses preferred
3+ years IT support experience.
Certifications preferred.
Strong troubleshooting skills.
Curious and crave to learn, understand and grow.
Technical experience:
Microsoft 365
Entra, Defender for Cloud and Intune
Teams, SharePoint and OneDrive
Active Directory, Group Policy
User and computer migrations, onboarding and offboarding
Helpdesk
Mac skills
Networking
Firewalls
VMWare and Hyper‑V
Server hardware: RAID concepts, monitoring and alerting
Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N‑Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard
We offer:
Mileage reimbursement
Phone plan reimbursement
10 Holidays/10 Vacation/5 PTO Days
Health Insurance
Dental Insurance
SIMPLE plan with 3% company match
Training and certification reimbursement.
Position is Hybrid. Minimum 3 days in office per week. Site visits throughout the Twin Cities are needed on occasion. Some on-call duties.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Application Question(s):
Please describe any Managed Service Provider or IT Service Provider experience.
Experience:
IT support: 3 years (Required)
Ability to Commute:
Minneapolis, MN 55422 (Required)
Work Location: Hybrid remote in Minneapolis, MN 55422
#J-18808-Ljbffr