Appellation Healdsburg is hiring: Restaurant Supervisor in Healdsburg

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Overview

The Hourly Supervisor is responsible for supporting the AGM and GM in daily operations, supervising hourly employees during shifts, and ensuring high-quality customer service. While the role involves some leadership responsibilities, it primarily focuses on hands-on operational support and does not meet the criteria for exempt status under the Fair Labor Standards Act (FLSA). The Manager role is eligible for overtime.

Primary Duties And Responsibilities

• Assists in opening and closing procedures, including shift hand-offs and cash handling.
• Acts as shift supervisor, ensuring team members follow service and food safety protocols.
• Provides on-the-floor support by taking orders, preparing food, and assisting customers.
• Trains new team members and provides coaching under the direction of the Restaurant Manager.
• Helps with inventory, restocking, and cleanliness of the restaurant.
• Reports operational issues or employee performance concerns to the GM and AGM.
• Ensures a safe and welcoming environment for customers and team members.
• Works collaboratively with team members to meet performance and sales goals.
• Performs tasks as assigned by the GM and AGM, including back-of-house and front-of-house work.

Skills & Qualifications

• 1+ year of experience in a supervisory or team lead role in food service or retail.
• Excellent customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math and cash handling skills.
• Availability to work weekends, evenings, and holidays as needed.
• Must possess or obtain a California Responsible Beverage Service (RBS) Certification if serving alcohol (required as of 2022).
• Under California Food Handler Card Law (SB 602), management must have a valid California Food Handler Card within 30 days of hire.

Essential Functions

• To perform the duties and requirements for this job, you must have the following physical abilities:
• Sit and stand for extended periods of time, walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck
• You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national origin, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Job Type

Full-time

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person