Heartland Dental is hiring: Dental Office Assistant in Ormond Beach

Overview

Dental Receptionist - Business Assistant at Fairchild Oaks Dental Care. Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll support our front office as a Business Assistant, with camaraderie and partnership where patients come first and continuous learning is encouraged.

Heartland Dental was recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors followed a nationwide study of 1.5 million large and mid-sized companies, with a 5-star rating for both awards.

What you’ll gain, the role’s impact, and our culture are designed to help you contribute to the team and patient care in our communities.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression of the team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; must protect PHI and maintain data safeguards

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made for disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual or in-person training periodically throughout the year
• TB test is required for all new hires in dental office positions, with exceptions noted by state; test will be arranged during pre-employment process

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.