Heartland Dental is hiring: Dental Office Assistant in Roanoke

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Overview

Tinker Creek Dental Care is looking for a Front Office Assistant - Business Assistant to join our team. Must be available to work the following schedule: Tuesday 7a-5p; Wednesday 7:30a-5:00p; Thursday 8a-6p; Friday 7:30a-4:00p; One Saturday every other month 7:30a-2:00p.

Heartland Dental supports the office teams across its network and emphasizes learning, team cohesion, and putting patients first. As a Business Assistant, you’ll support the front office and help optimize office potential within Heartland Dental systems.

Heartland Dental was recognized by Newsweek in 2024 as one of America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verify benefits and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training to develop to your full potential
• Opportunity to be part of a stable company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

About Tinker Creek Dental Care

Tinker Creek Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 13-person team that thrives on collaboration, communication, and community
• Practice located at 3911 Challenger Ave in Roanoke, VA

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for job functions; regular HIPAA training and data safeguards are required

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; accommodations may be made to enable performance
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual or in-person training sessions periodically
• A tuberculosis (TB) test is required for all new hires in dental office positions; test will be arranged during pre-employment. Not applicable in state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.