Night Auditor Job at MCR Hotels in King of Prussia

Night Auditor (PartTime) – Hampton Inn King of Prussia

Overview

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Responsibilities and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: Wear a clean, approved uniform with nametag and maintain professionalism.
• Communication: Clear, honest, and professional between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs.
• Collaboration: Commit to teamwork to create a welcoming environment and a positive workplace.

Night Auditor — Role Specific Duties and Expectations

• Audit Management: Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
• Security: Follow overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and handling safety issues per procedures.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/ AGM spot checks; Leadership walk-throughs; Guest ratings/reviews.
• Product Consistency & Quality: Checklist tracking; Management Performance Ratings; Guest ratings.
• Teamwork: Management Performance Ratings.

Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effectively listen to, understand, clarify, and resolve concerns from co-workers and guests.
• Communication Skills: Convey information clearly.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Willing to work a varied schedule including evenings, nights, weekends, and holidays based on hotel needs.
• Clock-in/Out: Arrive and clock in on time; do not work off the clock.
• Breaks: Clock in/out for breaks at scheduled times.
• Call Outs: Provide sufficient notice when calling out for a shift as directed by supervision.

Physical Working Demands & Working Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Stand or remain in a stationary position for long periods (3-4 hours at a time).
• Type on and operate computers and other office machinery; data entry and related tasks.
• Bend, stoop, lift up to 25 pounds, and move throughout the hotel.
• Inspect and observe details at various distances.

Note: The employer reserves the right to change or assign other duties as needed. This document does not create an employment contract; employment is at-will.

What we offer / What’s in it for you

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

Note: This job description reflects the current requirements and may be amended as needed.