Business Systems Analyst (Marketing)

Overview The DNS team is seeking a Business Systems Analyst with hands-on Salesforce Marketing Cloud and Adobe Experience Cloud experience to develop/modify transactional email/push/SMS/Letter templates, implement personalization variables (AMPScript basics), validate Data Extension mappings, and support journey/triggered send configuration, testing, and monitoring. SMS/Push exposure and comfort reading simple API specs are nice-to-have. This role involves coordinating across teams to ensure backend templates align with business workflows, analyzing systems and data, and implementing technology solutions that enhance business processes.

Responsibilities

Develop/modify transactional email, push, SMS, and Letter templates using Salesforce Marketing Cloud and Adobe Experience Cloud.

Implement personalization variables (AMPScript basics).

Validate Data Extension mappings and ensure data integrity.

Support journey/triggered send configuration, testing, and monitoring.

Coordinate across teams to align backend templates with business workflows.

Analyze systems and data to implement technology solutions that enhance business processes.

Qualifications

Hands-on Salesforce Marketing Cloud and Adobe Experience Cloud experience.

Experience developing/modifying transactional templates across channels (email, push, SMS, letters).

Familiarity with AMPScript basics.

Experience validating Data Extension mappings.

Experience supporting journey/triggered sends, configuration, testing, and monitoring.

Nice-to-have: SMS/Push exposure and ability to read simple API specifications.

Strong cross-team collaboration and analytical skills to align templates with business workflows.

Job Details

Seniority level: Mid-Senior level

Employment type: Contract

Location: Vienna, VA

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