TTEC Digital
Overview
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is a place where employees know they can thrive. This is a 100% remote opportunity. What You Will Do
Technical Pre-Sales Support: Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions. Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform. Address technical questions and objections during the sales process with confidence and clarity. Solution Design: Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals. Work with cross-functional teams, including professional services and product management, to develop and document solution proposals. Customer Engagement: Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process. Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships. Knowledge Leadership: Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices. Provide feedback to the product team to improve solutions based on customer input. Support marketing efforts through webinars, white papers, and other technical content as needed. What You Will Bring
Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow. In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules. Hands-on experience with ServiceNow solutioning, architecture, and integrations. Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences. Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously. Preferred Qualifications
Experience with Customer Service Management and CCaaS. Experience with CTI and IVR integrations. Experience with Field Service Management. Experience with Agile/Scrum methodologies. Familiarity with additional ServiceNow products and modules. Knowledge of cloud platforms and enterprise architecture frameworks. Compensation and Benefits
$135,000 - $165,000 a year Benefits available to eligible employees include medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off. Location and Eligibility
Please note: We are only accepting applications from candidates residing in the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers may vary based on location, experience, education and/or skills. About Us
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company. TTEC Holdings Inc. is the parent company for both Digital and Engage. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is an equal opportunity employer committed to expanding a diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Notes
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is a place where employees know they can thrive. This is a 100% remote opportunity. What You Will Do
Technical Pre-Sales Support: Collaborate with the sales team to identify customer needs and design tailored ServiceNow solutions. Deliver compelling product demonstrations, proofs of concept, and presentations showcasing the value and capabilities of the ServiceNow platform. Address technical questions and objections during the sales process with confidence and clarity. Solution Design: Understand customer requirements and translate them into effective ServiceNow solutions aligned with their business goals. Work with cross-functional teams, including professional services and product management, to develop and document solution proposals. Customer Engagement: Act as a technical advisor and trusted partner to clients, guiding them through the evaluation and decision-making process. Build strong relationships with key stakeholders to ensure customer satisfaction and foster long-term partnerships. Knowledge Leadership: Stay updated on the latest ServiceNow product enhancements, industry trends, and best practices. Provide feedback to the product team to improve solutions based on customer input. Support marketing efforts through webinars, white papers, and other technical content as needed. What You Will Bring
Proven experience as a Sales Engineer, Pre-Sales Consultant, or Solution Architect with a focus on ServiceNow. In-depth knowledge of ServiceNow platform capabilities, including CSM, FSM, CCaaS, ITSM, ITOM, ITBM, HRSD, or other modules. Hands-on experience with ServiceNow solutioning, architecture, and integrations. Strong presentation and communication skills with the ability to convey technical concepts to non-technical audiences. Demonstrated problem-solving skills and the ability to handle multiple engagements simultaneously. Preferred Qualifications
Experience with Customer Service Management and CCaaS. Experience with CTI and IVR integrations. Experience with Field Service Management. Experience with Agile/Scrum methodologies. Familiarity with additional ServiceNow products and modules. Knowledge of cloud platforms and enterprise architecture frameworks. Compensation and Benefits
$135,000 - $165,000 a year Benefits available to eligible employees include medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off. Location and Eligibility
Please note: We are only accepting applications from candidates residing in the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers may vary based on location, experience, education and/or skills. About Us
TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company. TTEC Holdings Inc. is the parent company for both Digital and Engage. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is an equal opportunity employer committed to expanding a diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Notes
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
#J-18808-Ljbffr