TTEC Digital
Overview
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. TTEC Digital seeks an experienced and highly skilled ServiceNow Technical Consultant to join our IT services team. We are looking for specific expertise in the Field Service Management (FSM) module. This is a 100% remote opportunity. To be considered for this role you must be a US Citizen and willing and able to subscribe to a Public Trust background. As the ServiceNow Technical Consultant (FSM module) working remotely in the United States, you will lead the design, development, and implementation of complex ServiceNow solutions, providing advanced technical expertise and guidance to both clients and internal teams. You will ensure that solutions are robust, scalable, and aligned with business objectives.
What You Will Do
Advanced Solution Design and Implementation: Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions. Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction.
Customization and Integration: Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies. Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
Project Leadership: Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget. Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication.
Technical Consulting and Support: Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals. Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations.
Documentation and Standards: Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows. Ensure adherence to technical standards and best practices across all projects. The employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.
What You Will Bring Required Qualifications:
Minimum of 5-7 years of experience working with the ServiceNow platform.
Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
Expertise in JavaScript, HTML, CSS, and other web development technologies.
Deep understanding of ServiceNow architecture and data model.
Advanced experience with ServiceNow integration methods, including REST and SOAP APIs.
In-depth knowledge of ITIL processes and best practices.
US Citizenship and the ability to pass a Public Trust background is required.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.
Bachelor’s degree in computer science, Information Technology, or a related field.
Additional ServiceNow certifications or relevant technical certifications are a plus.
Preferred Qualifications
Experience with Customer Service Management and CCaaS.
Minimum of 3-4 years of experience working with the ServiceNow Field Service Management – FSM – (ideally, an expert in this module).
Experience with CTI and IVR integrations.
Experience with Agile/Scrum methodologies.
Familiarity with additional ServiceNow products and modules.
Salary: $145,000 – $175,000 a year
LI-Remote
Geographic and Benefits Information Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. We were awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. We are committed to expanding our diverse and inclusive workforce and reflecting the communities we serve. This job posting may include references to AI screening tools used in hiring, which assist recruiters but do not make final decisions. LI-Remote
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What You Will Do
Advanced Solution Design and Implementation: Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions. Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction.
Customization and Integration: Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies. Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
Project Leadership: Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget. Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication.
Technical Consulting and Support: Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals. Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations.
Documentation and Standards: Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows. Ensure adherence to technical standards and best practices across all projects. The employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.
What You Will Bring Required Qualifications:
Minimum of 5-7 years of experience working with the ServiceNow platform.
Proven experience in leading the design, development, and implementation of complex ServiceNow solutions.
Expertise in JavaScript, HTML, CSS, and other web development technologies.
Deep understanding of ServiceNow architecture and data model.
Advanced experience with ServiceNow integration methods, including REST and SOAP APIs.
In-depth knowledge of ITIL processes and best practices.
US Citizenship and the ability to pass a Public Trust background is required.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.
Bachelor’s degree in computer science, Information Technology, or a related field.
Additional ServiceNow certifications or relevant technical certifications are a plus.
Preferred Qualifications
Experience with Customer Service Management and CCaaS.
Minimum of 3-4 years of experience working with the ServiceNow Field Service Management – FSM – (ideally, an expert in this module).
Experience with CTI and IVR integrations.
Experience with Agile/Scrum methodologies.
Familiarity with additional ServiceNow products and modules.
Salary: $145,000 – $175,000 a year
LI-Remote
Geographic and Benefits Information Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. We were awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. We are committed to expanding our diverse and inclusive workforce and reflecting the communities we serve. This job posting may include references to AI screening tools used in hiring, which assist recruiters but do not make final decisions. LI-Remote
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