Gonzaga University Repertory Dance Company
On Call Communications Officer
Gonzaga University Repertory Dance Company, Olympia, Washington, United States
Overview
Title:
On Call Communications Officer VP Area:
Campus Security & Public Safety Department:
Security Work Schedule:
Irregular/on call Telework Availability:
On-campus Position FLSA Status:
Non-Exempt Employee Classification:
Event Staff Hours per week:
15 Months per year:
NA - FXD/Temp Position
Job Purpose Gonzaga University is seeking On-Call Dispatch Officers to support Campus Security & Public Safety operations. This position provides 24/7 dispatch, investigative, and communications support while ensuring the safety of students, staff, faculty, and visitors. As the first point of contact, Dispatch Officers deliver excellent customer service and monitor alarms, surveillance systems, and access controls to maintain campus security and officer safety. Join a mission-driven team committed to creating a safe and welcoming campus community. Make an impact—serve, protect, and support the common good at Gonzaga.
Essential Functions
75% - Communications & Systems
Communications:
Answer and prioritize emergency and non-emergency calls
Dispatch officers or route to appropriate departments
Use proper radio protocol and multitask effectively while coordinating service calls
Dispatch Plant Services after regular business hours
Answer University switchboard calls during closures, holidays, or coverage gaps
Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties
Notify on-call staff and campus departments of emergencies or unusual incidents after hours
Patch officers through to Spokane Police/Fire radio channels as requested
Systems – Alarms & Access:
Monitor fire, burglary, panic, temperature, and intrusion alarms
Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns
Track and respond to Fire Pager and 911 calls
Systems – Surveillance:
Conduct real-time and post-incident video surveillance using campus security camera system
Monitor for suspicious activity and alert officers as needed
Export video footage upon request by officers or law enforcement
Systems – Dispatch Records:
Log all dispatch activity in Omnigo, including calls for service and daily reports
Run reports from both Dispatch and Officer Modules Systems
Parking & Lost/Found:
Use T2 system to locate campus affiliates and manage parking records
Record and track lost & found items in Crowdfind system - (Essential)
20% - Resource Liaison
Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services
Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students
Provide access to student health information during emergencies, following appropriate protocols
Utilize internal systems such as EMS and StarRez to support communication and service coordination - (Essential)
Additional Duties as Assigned by the Department
Qualifications
Educational Requirement: Vocational, Associates, or Technical Degree
Years of Related Experience Requirement: 1 year
In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.
Skills & Abilities:
Ability to pass a background check
Previous experience in dispatch, security, or emergency services is preferred
Strong verbal and written communication skills
Ability to remain calm and focused under pressure, including in emergency or high-stress situations
Basic computer literacy, including proficiency in word processing and data entry
Availability to work various shifts, including nights, weekends, and holidays
Preferred Qualifications:
Associate’s or Bachelor’s degree in Criminal Justice, Communications, Emergency Management, or a related field
Work experience in higher education
Proficiency with security and surveillance technologies, including video monitoring systems and card access control
Familiarity with Computer-Aided Dispatch (CAD) systems, radio dispatch systems, and records management software
Bilingual or multilingual proficiency
Knowledge of Clery Act reporting requirements and/or familiarity with campus safety policies and procedures
Physical & On-Campus Requirements
In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 4 days/week
Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)
Walking - Ability to move about on foot to accomplish tasks: Often (50%-75% of time)
Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)
Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)
Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)
The budgeted salary range that the University reasonably expects to offer for this position: $20 per hour
Pay Range:
Minimum Salary (Non-Exempt): $20
Midpoint Salary (Non-Exempt): $22.30
Maximum Salary (Non-Exempt): $24.63
Is this position eligible for relocation reimbursement or a signing bonus?: False
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Title:
On Call Communications Officer VP Area:
Campus Security & Public Safety Department:
Security Work Schedule:
Irregular/on call Telework Availability:
On-campus Position FLSA Status:
Non-Exempt Employee Classification:
Event Staff Hours per week:
15 Months per year:
NA - FXD/Temp Position
Job Purpose Gonzaga University is seeking On-Call Dispatch Officers to support Campus Security & Public Safety operations. This position provides 24/7 dispatch, investigative, and communications support while ensuring the safety of students, staff, faculty, and visitors. As the first point of contact, Dispatch Officers deliver excellent customer service and monitor alarms, surveillance systems, and access controls to maintain campus security and officer safety. Join a mission-driven team committed to creating a safe and welcoming campus community. Make an impact—serve, protect, and support the common good at Gonzaga.
Essential Functions
75% - Communications & Systems
Communications:
Answer and prioritize emergency and non-emergency calls
Dispatch officers or route to appropriate departments
Use proper radio protocol and multitask effectively while coordinating service calls
Dispatch Plant Services after regular business hours
Answer University switchboard calls during closures, holidays, or coverage gaps
Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties
Notify on-call staff and campus departments of emergencies or unusual incidents after hours
Patch officers through to Spokane Police/Fire radio channels as requested
Systems – Alarms & Access:
Monitor fire, burglary, panic, temperature, and intrusion alarms
Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns
Track and respond to Fire Pager and 911 calls
Systems – Surveillance:
Conduct real-time and post-incident video surveillance using campus security camera system
Monitor for suspicious activity and alert officers as needed
Export video footage upon request by officers or law enforcement
Systems – Dispatch Records:
Log all dispatch activity in Omnigo, including calls for service and daily reports
Run reports from both Dispatch and Officer Modules Systems
Parking & Lost/Found:
Use T2 system to locate campus affiliates and manage parking records
Record and track lost & found items in Crowdfind system - (Essential)
20% - Resource Liaison
Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services
Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students
Provide access to student health information during emergencies, following appropriate protocols
Utilize internal systems such as EMS and StarRez to support communication and service coordination - (Essential)
Additional Duties as Assigned by the Department
Qualifications
Educational Requirement: Vocational, Associates, or Technical Degree
Years of Related Experience Requirement: 1 year
In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.
Skills & Abilities:
Ability to pass a background check
Previous experience in dispatch, security, or emergency services is preferred
Strong verbal and written communication skills
Ability to remain calm and focused under pressure, including in emergency or high-stress situations
Basic computer literacy, including proficiency in word processing and data entry
Availability to work various shifts, including nights, weekends, and holidays
Preferred Qualifications:
Associate’s or Bachelor’s degree in Criminal Justice, Communications, Emergency Management, or a related field
Work experience in higher education
Proficiency with security and surveillance technologies, including video monitoring systems and card access control
Familiarity with Computer-Aided Dispatch (CAD) systems, radio dispatch systems, and records management software
Bilingual or multilingual proficiency
Knowledge of Clery Act reporting requirements and/or familiarity with campus safety policies and procedures
Physical & On-Campus Requirements
In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 4 days/week
Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)
Walking - Ability to move about on foot to accomplish tasks: Often (50%-75% of time)
Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)
Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)
Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)
The budgeted salary range that the University reasonably expects to offer for this position: $20 per hour
Pay Range:
Minimum Salary (Non-Exempt): $20
Midpoint Salary (Non-Exempt): $22.30
Maximum Salary (Non-Exempt): $24.63
Is this position eligible for relocation reimbursement or a signing bonus?: False
#J-18808-Ljbffr