Gonzaga University
On Call Communications Officer
Title: On Call Communications Officer
VP Area: Campus Security & Public Safety
Department: Security
Work Schedule: Irregular/on call
Telework Availability: On-campus Position
FLSA Status: Non-Exempt
Employee Classification: Event Staff
Hours per week: 15
Months per year: NA - FXD/Temp Position
Job Purpose Gonzaga University is seeking On-Call Dispatch Officers to support Campus Security & Public Safety operations. This position provides 24/7 dispatch, investigative, and communications support while ensuring the safety of students, staff, faculty, and visitors. As the first point of contact, Dispatch Officers deliver excellent customer service and monitor alarms, surveillance systems, and access controls to maintain campus security and officer safety. Join a mission-driven team committed to creating a safe and welcoming campus community. Make an impact—serve, protect, and support the common good at Gonzaga.
Essential Functions
75% - Communications & Systems
Answer and prioritize emergency and non-emergency calls.
Dispatch officers or route to appropriate departments.
Use proper radio protocol and multitask effectively while coordinating service calls.
Dispatch Plant Services after regular business hours.
Answer University switchboard calls during closures, holidays, or coverage gaps.
Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties.
Notify on-call staff and campus departments of emergencies or unusual incidents after hours.
Patch officers through to Spokane Police/Fire radio channels as requested.
Systems -- Alarms & Access:
Monitor fire, burglary, panic, temperature, and intrusion alarms.
Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns.
Track and respond to Fire Pager and 911 calls.
Systems -- Surveillance:
Conduct real-time and post-incident video surveillance using campus security camera system.
Monitor for suspicious activity and alert officers as needed.
Export video footage upon request by officers or law enforcement.
Systems -- Dispatch Records:
Log all dispatch activity in Omnigo, including calls for service and daily reports.
Run reports from both Dispatch and Officer Modules Systems.
Parking & Lost/Found:
Use T2 system to locate campus affiliates and manage parking records.
Record and track lost & found items in Crowdfind system.
20% - Resource Liaison
Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services.
Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students.
Provide access to student health information during emergencies, following appropriate protocols.
Utilize internal systems such as EMS and StarRez to support communication and service coordination.
Additional Duties as Assigned by the Department.
Educational Requirement Vocational, Associates, or Technical Degree.
Years Of Related Experience Requirement 1 year.
Additional Duties as Assigned by the Department Additional duties as assigned by the department.
Seniority level Entry level.
Employment type Full-time.
Job function Marketing, Public Relations, and Writing/Editing.
Industries Higher Education.
Referrals increase your chances of interviewing at Gonzaga University by 2x.
Get notified about new Communications Officer jobs in
Spokane, WA .
#J-18808-Ljbffr
Title: On Call Communications Officer
VP Area: Campus Security & Public Safety
Department: Security
Work Schedule: Irregular/on call
Telework Availability: On-campus Position
FLSA Status: Non-Exempt
Employee Classification: Event Staff
Hours per week: 15
Months per year: NA - FXD/Temp Position
Job Purpose Gonzaga University is seeking On-Call Dispatch Officers to support Campus Security & Public Safety operations. This position provides 24/7 dispatch, investigative, and communications support while ensuring the safety of students, staff, faculty, and visitors. As the first point of contact, Dispatch Officers deliver excellent customer service and monitor alarms, surveillance systems, and access controls to maintain campus security and officer safety. Join a mission-driven team committed to creating a safe and welcoming campus community. Make an impact—serve, protect, and support the common good at Gonzaga.
Essential Functions
75% - Communications & Systems
Answer and prioritize emergency and non-emergency calls.
Dispatch officers or route to appropriate departments.
Use proper radio protocol and multitask effectively while coordinating service calls.
Dispatch Plant Services after regular business hours.
Answer University switchboard calls during closures, holidays, or coverage gaps.
Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties.
Notify on-call staff and campus departments of emergencies or unusual incidents after hours.
Patch officers through to Spokane Police/Fire radio channels as requested.
Systems -- Alarms & Access:
Monitor fire, burglary, panic, temperature, and intrusion alarms.
Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns.
Track and respond to Fire Pager and 911 calls.
Systems -- Surveillance:
Conduct real-time and post-incident video surveillance using campus security camera system.
Monitor for suspicious activity and alert officers as needed.
Export video footage upon request by officers or law enforcement.
Systems -- Dispatch Records:
Log all dispatch activity in Omnigo, including calls for service and daily reports.
Run reports from both Dispatch and Officer Modules Systems.
Parking & Lost/Found:
Use T2 system to locate campus affiliates and manage parking records.
Record and track lost & found items in Crowdfind system.
20% - Resource Liaison
Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services.
Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students.
Provide access to student health information during emergencies, following appropriate protocols.
Utilize internal systems such as EMS and StarRez to support communication and service coordination.
Additional Duties as Assigned by the Department.
Educational Requirement Vocational, Associates, or Technical Degree.
Years Of Related Experience Requirement 1 year.
Additional Duties as Assigned by the Department Additional duties as assigned by the department.
Seniority level Entry level.
Employment type Full-time.
Job function Marketing, Public Relations, and Writing/Editing.
Industries Higher Education.
Referrals increase your chances of interviewing at Gonzaga University by 2x.
Get notified about new Communications Officer jobs in
Spokane, WA .
#J-18808-Ljbffr