Life Time Inc.
Membership Concierge Leader
– Life Time Inc. Overview
The Lead-Membership Concierge delivers a best-in-class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and participate in a departmental culture that delivers excellence in the guest buying experience, service execution and member retention, aligned with our premium brand. You will lead a team that creates value-based relationships while proactively engaging members and guests in programs and services to help meet their healthy way of life goals. Responsibilities
Skillfully handle complex member/guest engagements and lead by example through active participation in the join, service and save experience. Hire, manage, support, develop, coach, and mentor a team of professionals to be successful based on brand and performance expectations, including disciplinary and termination actions as needed. Achieve or exceed membership acquisition and retention goals and KPIs through strategic business planning and execution. Meet department financial expense expectations through payroll management and effective scheduling of the Concierge Team. Strategically drive an experience-driven department culture, using member/guest feedback from social media, surveys, and interactions to identify opportunities and capitalize on successes. Ensure compliance with Life Time policies, procedures and processes. Requirements
High School Diploma or Equivalent CPR/AED certification required within 30 days of hire 3+ years of managerial experience 3+ years of customer service experience 3+ years of sales experience 3+ years of achieving budget goals Preferred Qualifications
Bachelor’s Degree in related field Experience in a high-energy, fast-paced environment with proven multi-tasking skills Superb time management and ability to prioritize tasks Adaptability to change and innovation Experience with Microsoft Dynamics CRM and Microsoft Office Suite Benefits
All team members receive the following benefits while working for Life Time: a fully subsidized membership; discounts on Life Time products and services; 401(k) retirement savings plan with company discretionary match (21 years of age and older); training and professional development; paid sick leave where required by law Full-time Team Members are eligible for additional benefits including medical, dental, vision, and prescription drug coverage; short-term and long-term disability; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off (vacation and sick leave); deferred compensation plan if applicable For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information. Life Time is a place for everyone. We are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr
– Life Time Inc. Overview
The Lead-Membership Concierge delivers a best-in-class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and participate in a departmental culture that delivers excellence in the guest buying experience, service execution and member retention, aligned with our premium brand. You will lead a team that creates value-based relationships while proactively engaging members and guests in programs and services to help meet their healthy way of life goals. Responsibilities
Skillfully handle complex member/guest engagements and lead by example through active participation in the join, service and save experience. Hire, manage, support, develop, coach, and mentor a team of professionals to be successful based on brand and performance expectations, including disciplinary and termination actions as needed. Achieve or exceed membership acquisition and retention goals and KPIs through strategic business planning and execution. Meet department financial expense expectations through payroll management and effective scheduling of the Concierge Team. Strategically drive an experience-driven department culture, using member/guest feedback from social media, surveys, and interactions to identify opportunities and capitalize on successes. Ensure compliance with Life Time policies, procedures and processes. Requirements
High School Diploma or Equivalent CPR/AED certification required within 30 days of hire 3+ years of managerial experience 3+ years of customer service experience 3+ years of sales experience 3+ years of achieving budget goals Preferred Qualifications
Bachelor’s Degree in related field Experience in a high-energy, fast-paced environment with proven multi-tasking skills Superb time management and ability to prioritize tasks Adaptability to change and innovation Experience with Microsoft Dynamics CRM and Microsoft Office Suite Benefits
All team members receive the following benefits while working for Life Time: a fully subsidized membership; discounts on Life Time products and services; 401(k) retirement savings plan with company discretionary match (21 years of age and older); training and professional development; paid sick leave where required by law Full-time Team Members are eligible for additional benefits including medical, dental, vision, and prescription drug coverage; short-term and long-term disability; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off (vacation and sick leave); deferred compensation plan if applicable For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information. Life Time is a place for everyone. We are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr