SV Labs Corporation
Senior Sales Coordinator: Help the team manage growing client demands more effectively, improve customer satisfaction, & drive revenue through better account coverage.
$70-75k Annually + 5% Bonus Incentive, 12-month fiscal year
Summary:
The
Senior Sales Coordinator
is a critical customer-facing role that supports the end-to-end execution of customer programs across sales, operations, and service functions. As the
primary contact for the customer , this role requires
polished customer service skills , strong organizational abilities, and effective cross-functional communication. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for clients, ensuring timely communication, issue resolution, and high customer satisfaction through polished and professional service. Customer Service Support: Partner with cross-functional teams to manage order processing, documentation, and compliance, ensuring a seamless customer experience. Product Development Coordination: Manage PDR approvals, stability tracking, and development timelines in partnership with R&D, Regulatory, and Quality teams. Operational Execution: Oversee the formula-to-order lifecycle, including BOM creation, costing requests, and final spec sheet delivery. OTIF Ownership: Monitor and drive OTIF performance, proactively resolving delays and ensuring customer expectations are met. Open Order Reporting: Track and report open orders, identifying bottlenecks and collaborating with internal teams to ensure timely fulfillment and transparency. Dimensions, Tasks, and Essential Functions: Act as the operational liaison between customers and internal teams (R&D, Regulatory, Supply Chain, Customer Service, and Compliance). Maintain product trackers and documentation to support timely launches and updates. Initiate and follow through on costing requests, ensuring alignment with customer expectations and internal margin goals. Initiate and manage accurate BOMs and ensure final specifications are completed and distributed. Track and report OTIF metrics, identifying root causes of delays and implementing corrective actions. Track and report open orders, escalating issues and collaborating with internal teams to resolve delays and ensure transparency. Support internal meetings with updates on account status, product development progress, and operational risks. Collaborate with cross-functional teams to resolve order-related issues, manage customer inquiries, and ensure compliance with customer requirements. Participate in customer meetings and industry events as needed to support relationship management and gather market insights. Provide input on process improvements to enhance operational efficiency and customer satisfaction Benefits Package: Time Off: Two weeks’ vacation (increase with length of service), Five days Unpaid, Six Sick Days, Eight Paid Holidays, Two Floating Holidays Health Plans: Medical (3 Plans - 75% employer contribution), Dental & Vision Insurance, Disability Insurance, Paid Parental Leave, Paid Bereavement Leave Other Benefits: $10,000 Life Insurance and AD&D + Supplemental Insurance, Flex Spending Accounts, Employee Assistance Program, Wellness Program, 401k Employee funded, Employee Services, Recognition & Rewards, cash & non-cash awards, Service Awards, Swag Purchase discounted, Discount Program, Employee Charitable Match Program, Flexible and remote work options, Summer Hours SV Labs Corporation is a CDMO, Contract Development and Manufacturing Org, that brings beauty and personal care products to life.
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The
Senior Sales Coordinator
is a critical customer-facing role that supports the end-to-end execution of customer programs across sales, operations, and service functions. As the
primary contact for the customer , this role requires
polished customer service skills , strong organizational abilities, and effective cross-functional communication. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for clients, ensuring timely communication, issue resolution, and high customer satisfaction through polished and professional service. Customer Service Support: Partner with cross-functional teams to manage order processing, documentation, and compliance, ensuring a seamless customer experience. Product Development Coordination: Manage PDR approvals, stability tracking, and development timelines in partnership with R&D, Regulatory, and Quality teams. Operational Execution: Oversee the formula-to-order lifecycle, including BOM creation, costing requests, and final spec sheet delivery. OTIF Ownership: Monitor and drive OTIF performance, proactively resolving delays and ensuring customer expectations are met. Open Order Reporting: Track and report open orders, identifying bottlenecks and collaborating with internal teams to ensure timely fulfillment and transparency. Dimensions, Tasks, and Essential Functions: Act as the operational liaison between customers and internal teams (R&D, Regulatory, Supply Chain, Customer Service, and Compliance). Maintain product trackers and documentation to support timely launches and updates. Initiate and follow through on costing requests, ensuring alignment with customer expectations and internal margin goals. Initiate and manage accurate BOMs and ensure final specifications are completed and distributed. Track and report OTIF metrics, identifying root causes of delays and implementing corrective actions. Track and report open orders, escalating issues and collaborating with internal teams to resolve delays and ensure transparency. Support internal meetings with updates on account status, product development progress, and operational risks. Collaborate with cross-functional teams to resolve order-related issues, manage customer inquiries, and ensure compliance with customer requirements. Participate in customer meetings and industry events as needed to support relationship management and gather market insights. Provide input on process improvements to enhance operational efficiency and customer satisfaction Benefits Package: Time Off: Two weeks’ vacation (increase with length of service), Five days Unpaid, Six Sick Days, Eight Paid Holidays, Two Floating Holidays Health Plans: Medical (3 Plans - 75% employer contribution), Dental & Vision Insurance, Disability Insurance, Paid Parental Leave, Paid Bereavement Leave Other Benefits: $10,000 Life Insurance and AD&D + Supplemental Insurance, Flex Spending Accounts, Employee Assistance Program, Wellness Program, 401k Employee funded, Employee Services, Recognition & Rewards, cash & non-cash awards, Service Awards, Swag Purchase discounted, Discount Program, Employee Charitable Match Program, Flexible and remote work options, Summer Hours SV Labs Corporation is a CDMO, Contract Development and Manufacturing Org, that brings beauty and personal care products to life.
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