WEX
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity
Salary up to $130,000.00
Eligibility for quarterly or annual bonuses based on performance
Comprehensive benefits package including health, dental, and vision insurance
Opportunities for professional development and tuition reimbursement
Flexible remote work arrangement
Supportive work environment that fosters long-term relationships with clients
Responsibilities
Serve as the main technical liaison between the employer and assigned clients
Understand customers’ technical environments, business objectives, and challenges
Provide proactive guidance and best practices to help clients achieve success
Manage technical escalations and coordinate with internal engineering and support teams to resolve issues
Monitor usage metrics and drive product adoption and expansion
Qualifications
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role
Strong knowledge of SRE practices, process engineering, and Azure cloud environments
Excellent problem-solving and troubleshooting skills
Experience working with CRM or ticketing tools (e.g., Jira)
Preferred Qualifications
ITIL 4 certification
Exceptional communication and interpersonal skills
Ability to manage multiple customer accounts and priorities
Customer-focused mindset with strong relationship management skills
#FinancialTechnology #RemoteWork #TechnicalAccountManagement #CareerGrowth #BenefitsPackage
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $130,000.00
Eligibility for quarterly or annual bonuses based on performance
Comprehensive benefits package including health, dental, and vision insurance
Opportunities for professional development and tuition reimbursement
Flexible remote work arrangement
Supportive work environment that fosters long-term relationships with clients
Responsibilities
Serve as the main technical liaison between the employer and assigned clients
Understand customers’ technical environments, business objectives, and challenges
Provide proactive guidance and best practices to help clients achieve success
Manage technical escalations and coordinate with internal engineering and support teams to resolve issues
Monitor usage metrics and drive product adoption and expansion
Qualifications
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role
Strong knowledge of SRE practices, process engineering, and Azure cloud environments
Excellent problem-solving and troubleshooting skills
Experience working with CRM or ticketing tools (e.g., Jira)
Preferred Qualifications
ITIL 4 certification
Exceptional communication and interpersonal skills
Ability to manage multiple customer accounts and priorities
Customer-focused mindset with strong relationship management skills
#FinancialTechnology #RemoteWork #TechnicalAccountManagement #CareerGrowth #BenefitsPackage
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr