WorkWave
Overview
Employer Industry: Software and Fintech Solutions
Why consider this job opportunity
Salary up to $105,000, plus bonus eligibility
Robust benefits package, including health and dental coverage, 401k with company match, and flexible time off
Opportunities for career advancement and personal growth within the organization
Remote work flexibility with a supportive and collaborative work environment
Access to extensive training resources and professional development programs
Recognition as a top employer with multiple awards for outstanding culture and products
Responsibilities
Serve as the principal point of contact for enterprise customers, driving communication and alignment on strategic initiatives
Coordinate and lead large-scale, complex projects, managing the complete portfolio of services and purchases within the customer base
Proactively identify strategic opportunities to enhance customer relationships and journeys
Act as the escalation point for critical customer issues, monitoring potential churn risks and mitigation strategies
Conduct regular Executive Business Reviews with assigned accounts and collaborate with sales teams on growth opportunities
Qualifications
Prior experience in the SaaS, Tech, or Software industry
Extensive experience with SaaS and project methodologies
Proven track record of managing and delivering complex projects within a customer base
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution abilities
Preferred Qualifications
Experience within specific industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
Project Management (PMP) or other related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #BenefitsPackage #TeamCollaboration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity
Salary up to $105,000, plus bonus eligibility
Robust benefits package, including health and dental coverage, 401k with company match, and flexible time off
Opportunities for career advancement and personal growth within the organization
Remote work flexibility with a supportive and collaborative work environment
Access to extensive training resources and professional development programs
Recognition as a top employer with multiple awards for outstanding culture and products
Responsibilities
Serve as the principal point of contact for enterprise customers, driving communication and alignment on strategic initiatives
Coordinate and lead large-scale, complex projects, managing the complete portfolio of services and purchases within the customer base
Proactively identify strategic opportunities to enhance customer relationships and journeys
Act as the escalation point for critical customer issues, monitoring potential churn risks and mitigation strategies
Conduct regular Executive Business Reviews with assigned accounts and collaborate with sales teams on growth opportunities
Qualifications
Prior experience in the SaaS, Tech, or Software industry
Extensive experience with SaaS and project methodologies
Proven track record of managing and delivering complex projects within a customer base
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution abilities
Preferred Qualifications
Experience within specific industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
Project Management (PMP) or other related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #BenefitsPackage #TeamCollaboration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr