Flow Control Group
Inside Sales Representative
Flow Control Group, Brockton, Massachusetts, United States, 02411
Air Energy Group, LLC, Brockton, Massachusetts, United States of America
Job Description
Posted Friday, April 11, 2025 at 4:00 AM Company:
Air Energy Group
About Us Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allowing for years of long-lasting reliability.
Visit our Website: airenergy.com We are seeking a dynamic and detail-oriented individual to join our team as an Inside Sales Representative. This position plays a crucial role in supporting our sales and service teams, ensuring a seamless experience for our valued clients. Responsibilities Collaborate with the sales team to provide timely and accurate information to customers. Collaborate with the service team to provide service quotes to our customers. Work with vendors and technicians to identify parts to ensure quoting. Respond to customer inquiries, providing product information, quotes, and order assistance. Maintain a comprehensive understanding of our product offerings and technical specifications. Strategic Planning: Determine appropriate profit margins for services and parts, ensuring a balance that benefits both the company’s profitability and the customer’s budgetary needs. Analyze customer usage patterns and service history to proactively recommend maintenance plans or upgrades that align with their operational goals and budget constraints. Work with customers and technicians to decide what services and repairs best suit the customers’ needs. Collaborate with vendors and customers to identify and implement solutions for obsolete parts, including sourcing aftermarket or OEM alternatives tailored to the customer’s requirements. Customer Relationship Management Build and maintain strong relationships with clients to understand their needs and address concerns. Provide exceptional customer service, ensuring client satisfaction and loyalty. Documentation and Reporting Maintain accurate and up-to-date records of sales and service contract transactions. Generate reports on sales performance, contract renewals, and other relevant metrics. Qualifications Bachelor’s degree in Business Administration or a related field, preferred. Proven experience in inside sales and/or service contract administration. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in MS Office Suite, CRM software, and SAP. Knowledge of compressed air systems is a plus. Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Posted Friday, April 11, 2025 at 4:00 AM Company:
Air Energy Group
About Us Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allowing for years of long-lasting reliability.
Visit our Website: airenergy.com We are seeking a dynamic and detail-oriented individual to join our team as an Inside Sales Representative. This position plays a crucial role in supporting our sales and service teams, ensuring a seamless experience for our valued clients. Responsibilities Collaborate with the sales team to provide timely and accurate information to customers. Collaborate with the service team to provide service quotes to our customers. Work with vendors and technicians to identify parts to ensure quoting. Respond to customer inquiries, providing product information, quotes, and order assistance. Maintain a comprehensive understanding of our product offerings and technical specifications. Strategic Planning: Determine appropriate profit margins for services and parts, ensuring a balance that benefits both the company’s profitability and the customer’s budgetary needs. Analyze customer usage patterns and service history to proactively recommend maintenance plans or upgrades that align with their operational goals and budget constraints. Work with customers and technicians to decide what services and repairs best suit the customers’ needs. Collaborate with vendors and customers to identify and implement solutions for obsolete parts, including sourcing aftermarket or OEM alternatives tailored to the customer’s requirements. Customer Relationship Management Build and maintain strong relationships with clients to understand their needs and address concerns. Provide exceptional customer service, ensuring client satisfaction and loyalty. Documentation and Reporting Maintain accurate and up-to-date records of sales and service contract transactions. Generate reports on sales performance, contract renewals, and other relevant metrics. Qualifications Bachelor’s degree in Business Administration or a related field, preferred. Proven experience in inside sales and/or service contract administration. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in MS Office Suite, CRM software, and SAP. Knowledge of compressed air systems is a plus. Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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