VMC Soft Technologies, Inc
Overview
Phoenix, AZ • W2 only JD Note: Interested candidates share your resumes to madhurima@galaxyitech.com or reach me at 4804076918 Required Skills & Experience
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub Strong SQL and data modeling skills Key Responsibilities
Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Seniority level Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Information Services Referrals increase your chances of interviewing at VMC Soft Technologies, Inc by 2x
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Phoenix, AZ • W2 only JD Note: Interested candidates share your resumes to madhurima@galaxyitech.com or reach me at 4804076918 Required Skills & Experience
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub Strong SQL and data modeling skills Key Responsibilities
Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Seniority level Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Information Services Referrals increase your chances of interviewing at VMC Soft Technologies, Inc by 2x
#J-18808-Ljbffr