Net2Source (N2S)
Genesys / Contact Center platforms consultant
Net2Source (N2S), Phoenix, Arizona, United States, 85003
Overview
Sr. Account Manager - Enterprise Business & Client Delivery Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Work Location
Phoenix, AZ – Onsite
Pay Rate
$55 / hr. on W2
Required Skills & Experience
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect).
Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states.
Experience building and maintaining data pipelines and warehouses (BigQuery or similar).
Good to have integration tools and streaming frameworks such as Kafka or Google Pub / Sub.
Strong SQL and data modeling skills
Role Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Employer Net2Source Inc.
Direct: (201) 285-5087 | Board: (201) 340-8700 Ext. 509 | Fax: (201) 221-8131
Contact & Locations Office : 270 Davidson Ave, Suite 704, Somerset, NJ 08873
Other Roles
Genesys / Contact Center platform consultant
Customer Service Rep / Associate Client Support Consultant
Customer Experience & Service Transformation Advisory Management Consultant (H&PS)
#J-18808-Ljbffr
Sr. Account Manager - Enterprise Business & Client Delivery Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Work Location
Phoenix, AZ – Onsite
Pay Rate
$55 / hr. on W2
Required Skills & Experience
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect).
Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states.
Experience building and maintaining data pipelines and warehouses (BigQuery or similar).
Good to have integration tools and streaming frameworks such as Kafka or Google Pub / Sub.
Strong SQL and data modeling skills
Role Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Employer Net2Source Inc.
Direct: (201) 285-5087 | Board: (201) 340-8700 Ext. 509 | Fax: (201) 221-8131
Contact & Locations Office : 270 Davidson Ave, Suite 704, Somerset, NJ 08873
Other Roles
Genesys / Contact Center platform consultant
Customer Service Rep / Associate Client Support Consultant
Customer Experience & Service Transformation Advisory Management Consultant (H&PS)
#J-18808-Ljbffr