Net2Source (N2S)
Genesys / Contact Center platform consultant
Net2Source (N2S), Phoenix, Arizona, United States, 85003
Genesys / Contact Center platform consultant
Location : Phoenix AZ
Term : Contract
Base pay range
$50.00 / hr - $55.00 / hr
Required Skills & Experience
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub / Sub Strong SQL and data modeling skills Key Responsibilities
Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaaS platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub / Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact / dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Seniority level
Mid-Senior level Employment type
Contract Job function
Consulting Industries
Software Development, IT System Custom Software Development, and IT Services and IT Consulting J-18808-Ljbffr
#J-18808-Ljbffr
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect). Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. Experience building and maintaining data pipelines and warehouses (BigQuery or similar). Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub / Sub Strong SQL and data modeling skills Key Responsibilities
Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaaS platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub / Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact / dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Seniority level
Mid-Senior level Employment type
Contract Job function
Consulting Industries
Software Development, IT System Custom Software Development, and IT Services and IT Consulting J-18808-Ljbffr
#J-18808-Ljbffr