Wildlife Conservation Network
Systems Administrator
Wildlife Conservation Network, San Francisco, California, United States, 94199
Systems Administrator – Wildlife Conservation Network
Join the Wildlife Conservation Network (WCN) as a Systems Administrator to help protect endangered wildlife by supporting conservationists and ensuring people and wildlife coexist and thrive.
Pay Range $90,000 - $100,000 per year
Organization Background WCN is a rapidly growing leader in wildlife conservation. Its mission is to protect endangered wildlife by supporting conservationists who ensure wildlife and people coexist and thrive. WCN uses a collaborative, entrepreneurial, innovative, and philanthropically generous approach to reverse crises facing threatened species. The dedicated, diverse team values people and relationships behind conservation as much as science and strategy to save wildlife.
Position Summary The Systems Administrator is responsible for day‑to‑day management, optimization, and integration of core technology platforms, with a focus on Salesforce and related tools. The role supports both technical operations and strategic initiatives by ensuring data integrity, process automation, and seamless flow of information between systems. The position will lead the implementation of tools and best practices to analyze donor data and produce meaningful reports and trend analysis.
Key Responsibilities
Develop and maintain integrations between Salesforce and third‑party platforms (e.g., Springboard, Classy, FreeWill, HubSpot, Sage Intacct, FormAssembly).
Research, vet, and implement new tools for event management, document generation/e‑signature, backup and restore, OFAC checking, and more.
Evaluate current online donation platform (Springboard) and coordinate improvements.
Configure and troubleshoot middleware or API connections (e.g., Zapier, Apsona, DataBlend, or custom scripts).
Assist with data syncing, ETL processes, and error resolution.
Document integration workflows and maintain version control.
Salesforce Administration
Assist in launching the Nonprofit Cloud for Grantmaking portal in Salesforce.
Share responsibility of administering Salesforce NPSP with the Salesforce Systems Administrator.
Support donor engagement, finance, and program teams with Salesforce dashboards and present insights using data visualization platforms like Power BI or Tableau.
Utilize Salesforce Einstein Analytics to generate advanced donor insights and predictive models for giving behavior, retention risk, campaign performance, and revenue forecasting.
Develop and track benchmarks and KPIs for donor engagement and revenue growth.
Support implementation and ongoing administration of a Salesforce Experience Cloud–based donor portal.
Establish systems for portfolio and prospect management, including processes for identification, solicitation, stewardship strategies, gift tracking, documentation, and donor segmentation.
Collaborate with donor engagement and communications teams to enhance the user experience and self‑service tools within the portal.
Troubleshoot donor access issues and support seamless data flow between the portal and Salesforce.
Manage user access, permissions, licenses, and Chatter groups.
Stay on top of quarterly Salesforce releases, critical updates, and new features.
Cross‑Team Support & Training
Collaborate with donor engagement, communications, programs, and finance teams to optimize data workflows.
Provide staff and partner training and documentation to onboard and empower users in order to improve adoption.
Translate organizational needs into technical solutions.
Qualifications Required
3+ years of experience administering Salesforce (preferably NPSP).
Experience building and managing API integrations.
Strong Salesforce Flow and process automation experience.
Proficiency with tools like Zapier, Apsona, DataBlend, or custom API development.
Strong understanding of nonprofit operations, especially fundraising / CRM workflows and outbound grants management.
Experience with data cleaning, migration, and validation.
Familiarity with system needs to support fundraising preferred.
Excellent troubleshooting, problem‑solving, documentation, and communication skills.
Resourceful and able to manage shifting priorities.
Familiarity with online payments, payment processors, and fraud detection/mitigation.
Preferred
Salesforce Administrator Certification (or equivalent experience).
Experience implementing Salesforce Einstein Analytics.
Experience implementing Salesforce Donor Portal.
Experience implementing Salesforce Nonprofit Cloud for Grantmaking.
Familiarity with SQL, Python, Apex, CSS, or HTML.
Experience with Salesforce reporting and dashboard design.
Working knowledge of data privacy regulations and data backup / storage solutions.
Experience in Project Management and related tools.
Compensation And Benefits Compensation is expected to be $90,000 - $100,000 based on qualifications and experience. Benefits include medical, dental, vision insurance contributions, chiropractic/acupuncture, basic life insurance, AD&D, Health FSA and Dependent care (pre‑tax payroll dollars), a retirement plan where WCN matches 100% of employee’s contribution up to 6% of salary, 11 paid holidays with 1 paid floating holiday, 15 days of paid vacation in the first year (+1 day per year worked), paid sick leave, and an employee discount program.
WCN’s Non‑Discrimination Policy: WCN is committed to the principles of being an equal opportunity employer (EOE). WCN’s organizational policies, practices, programs, activities and decisions regarding employment are not based on a person’s race, color, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, parental status, housing status, or other protected status, in accordance with applicable law. Black, Indigenous, people of color, women, individuals identifying with the LGBTQIA+ community, or members of other underrepresented groups in the conservation sector are strongly encouraged to apply.
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Pay Range $90,000 - $100,000 per year
Organization Background WCN is a rapidly growing leader in wildlife conservation. Its mission is to protect endangered wildlife by supporting conservationists who ensure wildlife and people coexist and thrive. WCN uses a collaborative, entrepreneurial, innovative, and philanthropically generous approach to reverse crises facing threatened species. The dedicated, diverse team values people and relationships behind conservation as much as science and strategy to save wildlife.
Position Summary The Systems Administrator is responsible for day‑to‑day management, optimization, and integration of core technology platforms, with a focus on Salesforce and related tools. The role supports both technical operations and strategic initiatives by ensuring data integrity, process automation, and seamless flow of information between systems. The position will lead the implementation of tools and best practices to analyze donor data and produce meaningful reports and trend analysis.
Key Responsibilities
Develop and maintain integrations between Salesforce and third‑party platforms (e.g., Springboard, Classy, FreeWill, HubSpot, Sage Intacct, FormAssembly).
Research, vet, and implement new tools for event management, document generation/e‑signature, backup and restore, OFAC checking, and more.
Evaluate current online donation platform (Springboard) and coordinate improvements.
Configure and troubleshoot middleware or API connections (e.g., Zapier, Apsona, DataBlend, or custom scripts).
Assist with data syncing, ETL processes, and error resolution.
Document integration workflows and maintain version control.
Salesforce Administration
Assist in launching the Nonprofit Cloud for Grantmaking portal in Salesforce.
Share responsibility of administering Salesforce NPSP with the Salesforce Systems Administrator.
Support donor engagement, finance, and program teams with Salesforce dashboards and present insights using data visualization platforms like Power BI or Tableau.
Utilize Salesforce Einstein Analytics to generate advanced donor insights and predictive models for giving behavior, retention risk, campaign performance, and revenue forecasting.
Develop and track benchmarks and KPIs for donor engagement and revenue growth.
Support implementation and ongoing administration of a Salesforce Experience Cloud–based donor portal.
Establish systems for portfolio and prospect management, including processes for identification, solicitation, stewardship strategies, gift tracking, documentation, and donor segmentation.
Collaborate with donor engagement and communications teams to enhance the user experience and self‑service tools within the portal.
Troubleshoot donor access issues and support seamless data flow between the portal and Salesforce.
Manage user access, permissions, licenses, and Chatter groups.
Stay on top of quarterly Salesforce releases, critical updates, and new features.
Cross‑Team Support & Training
Collaborate with donor engagement, communications, programs, and finance teams to optimize data workflows.
Provide staff and partner training and documentation to onboard and empower users in order to improve adoption.
Translate organizational needs into technical solutions.
Qualifications Required
3+ years of experience administering Salesforce (preferably NPSP).
Experience building and managing API integrations.
Strong Salesforce Flow and process automation experience.
Proficiency with tools like Zapier, Apsona, DataBlend, or custom API development.
Strong understanding of nonprofit operations, especially fundraising / CRM workflows and outbound grants management.
Experience with data cleaning, migration, and validation.
Familiarity with system needs to support fundraising preferred.
Excellent troubleshooting, problem‑solving, documentation, and communication skills.
Resourceful and able to manage shifting priorities.
Familiarity with online payments, payment processors, and fraud detection/mitigation.
Preferred
Salesforce Administrator Certification (or equivalent experience).
Experience implementing Salesforce Einstein Analytics.
Experience implementing Salesforce Donor Portal.
Experience implementing Salesforce Nonprofit Cloud for Grantmaking.
Familiarity with SQL, Python, Apex, CSS, or HTML.
Experience with Salesforce reporting and dashboard design.
Working knowledge of data privacy regulations and data backup / storage solutions.
Experience in Project Management and related tools.
Compensation And Benefits Compensation is expected to be $90,000 - $100,000 based on qualifications and experience. Benefits include medical, dental, vision insurance contributions, chiropractic/acupuncture, basic life insurance, AD&D, Health FSA and Dependent care (pre‑tax payroll dollars), a retirement plan where WCN matches 100% of employee’s contribution up to 6% of salary, 11 paid holidays with 1 paid floating holiday, 15 days of paid vacation in the first year (+1 day per year worked), paid sick leave, and an employee discount program.
WCN’s Non‑Discrimination Policy: WCN is committed to the principles of being an equal opportunity employer (EOE). WCN’s organizational policies, practices, programs, activities and decisions regarding employment are not based on a person’s race, color, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, parental status, housing status, or other protected status, in accordance with applicable law. Black, Indigenous, people of color, women, individuals identifying with the LGBTQIA+ community, or members of other underrepresented groups in the conservation sector are strongly encouraged to apply.
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